Max Johnson
Whitworth,Lancashire
Summary
A versatile professional with a diverse skill set encompassing music expertise, funeral services, and front of house operations. Demonstrates exceptional mental agility and initiative in arranging music and integrating multicultural elements, with a specialisation in euphonium music. Proficient in non-religious funeral arrangements and graveside services, ensuring respectful and empathetic service delivery. Skilled in diplomacy, confidentiality sensitivity, and environmentally friendly options within the funeral industry. Adept at front of house coordination and team building, with a focus on quality assurance and upselling. Career goals include leveraging leadership abilities to enhance service quality across diverse sectors.
Team collaborator effectively working with management to create schedules, establish deadlines and adjust manpower to keep production flowing smoothly and efficiently with minimal non-conformance.
Overview
3
3
years of professional experience
Work history
Casual Funeral Service Operative
Dignity Funerals
, Greater Manchester
07.2023 - 09.2024
- Communication with fellow colleagues as well as customers.
- Driving of hearses, limos and company cars.
- Great time management skills.
- Commitment to training.
- Physical aptitude whilst lifting coffins and other heavy objects.
- Good team working skills.
- Handled materials carefully to avoid damage or loss.
- Achieved targets with attention to detail and time management skills.
- Maintained clean work area with regular tidying up tasks.
- Achieved operational efficiency with diligent maintenance of machinery.
- Assisted colleagues, fostered a positive work environment.
- Identified potential issues, prevented major malfunctions.
- Followed instructions accurately to ensure task completion in a timely manner.
- Kept records accurately, ensured accountability and transparency,.
- Complied with all company guidelines strictly for maintaining discipline and order,.
- Reduced downtime, ensured smooth operations.
Instrument tutor (for university placement)
Fodens youth brass band
Sandbach, Cheshire East
01.2024 - 04.2024
- completed 4 days of tutoring over 4 months each day 5 hours of hands in tutoring , ending with a concert to show off achievements and progression the students had made throughout the duration of the placement.
- Additionally the Students played a joint concert with a Dutch band.
- Enhanced student comprehension by utilising interactive teaching methods.
- Provided detailed feedback with constructive suggestions to improve academic performance.
- Assisted students in essay writing and report structuring skills, improving overall grades.
- Adapted teaching style for individual learning capabilities.
- Prepared lesson plans, ensuring understanding of complex concepts.
- Fostered a positive learning environment to enhance student focus.
- Simplified complex topics using practical examples and analogies in teaching approach.
- Assessed student progress regularly, implementing tailored strategies for improvement.
- Managed multiple students simultaneously whilst maintaining high quality instruction.
- Ensured students grasped subject matter fully through continuous assessment techniques.
- Encouraged open communication during sessions, enhancing comfort levels and participation rates.
- Planned lessons to target subject weaknesses and build skills within strengths.
- Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.
- Set clear targets and delivered feedback to achieve student goals.
Picker/Packer
Best Food Logistics
Oldham, Greater Manchester
07.2022 - 09.2022
- Use of numeracy and literacy in order to pick correct packages
- Physical aptitude when picking up and moving packages
- Communication with other coworkers and technology to ensure smooth work
- Lone working/managing
- Commitment to training
- Assembled boxes swiftly, enabling speedier packing process.
- Streamlined warehouse organisation with proper item placement.
- Kept accurate records of picked and packed goods for audit purposes.
- Managed inventory, resulting in seamless stock management.
- Upheld quality standards, ensuring only undamaged items were shipped out.
- Optimised workflow with systematic approaches to picking and packing tasks.
- Implemented efficient pick routes, enhancing time-management.
- Maximized productivity through consistent adherence to established processes.
- Lifted heavy goods carefully using appropriate equipment, avoiding potential injury.
- Met tight deadlines by prioritising urgent orders effectively.
- Ensured timely delivery by picking and packing orders efficiently.
- Performed regular stock checks for better inventory control.
- Avoided shipping errors by correctly labelling orders for despatch.
- Picked 6+ orders per hour from computerised pick list, exceeding warehouse target by 10%.
- Guaranteed a risk-free warehouse centre, adhering to health and safety regulations across all tasks.
- Marked containers appropriately for easy identification during transit.
Front of house staff
The Oxford
Rochdale, Greater Manchester
06.2021 - 09.2021
- Using my customer service skills to enhance customer experience
- Working with tills to input orders and extract change for
- Using my communication skills to handover information to other members of staff
- Diffusing customer situations
- Numeracy skills and cash handling
- Lone working/managing
- Commitment to training (see list of courses below)
- Resolved customer complaints promptly, maintaining a positive restaurant atmosphere.
- Ensured availability of high chairs or booster seats for families with young children.
- Handled cash transactions, ensuring accurate bill payments.
- Complied with health regulations at all times, contributing to a safe work environment.
- Improved customer satisfaction by delivering exceptional service at the front desk.
- Maintained up-to-date knowledge on daily specials, sharing them with customers effectively.
- Collaborated with back-of-house staff to ensure timely food delivery.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Education
Bachelor degree - Music
Royal Northern college of music
Manchester 09/2021 -
A-Levels - Music, Physics, Chemistry
Bacup and rawtenstall grammar school sixth form
01.2019 - 01/2021
GCSES - Maths, English Language, English Literature, Physics, Chemistry, Biology, Religious studies, Product Design, Music, Geography, German
01.2014 - 01/2019
Skills
- Mental agility
- Initiative taking
- Safety compliance
- Music genre specialisation
- Arranging music
- Music and movement initiation
- Multicultural music integration
- Fundamentals of music theory
- Euphonium music expertise
- Music theory competency
- Non-Religious funeral arrangements
- Restorative art techniques
- Empathetic understanding
- Graveside services
- Diplomacy in negotiations
- Respectful attitude
- Sensitivity to confidentiality
- Environmentally friendly options
- Funeral etiquette knowledge
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Quality Assurance
- Upselling
- Front of house coordination
- Front of House team planning
- Front of house expertise
- Front of house assistance
- Front of house duties
- Batch coding proficiency
Availability
Available on request
Timeline
Instrument tutor (for university placement)
Fodens youth brass band
01.2024 - 04.2024
Casual Funeral Service Operative
Dignity Funerals
07.2023 - 09.2024
Picker/Packer
Best Food Logistics
07.2022 - 09.2022
Front of house staff
The Oxford
06.2021 - 09.2021
A-Levels - Music, Physics, Chemistry
Bacup and rawtenstall grammar school sixth form
01.2019 - 01/2021
GCSES - Maths, English Language, English Literature, Physics, Chemistry, Biology, Religious studies, Product Design, Music, Geography, German
01.2014 - 01/2019
Bachelor degree - Music
Royal Northern college of music
09/2021 -
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