Max Holmes

I began my career with McDonald’s as a Customer Service Advisor, managing a diverse range of customer enquiries, including complaints, product information, and app-related issues, while consistently delivering high-quality service

I was subsequently promoted to Senior Advisor, where I assumed additional responsibilities, including supporting and mentoring team members, managing complex and escalated cases, and maintaining consistent service standards across all customer interactions.

I currently hold the position of Service Delivery Manager, leading a team responsible for supporting customers across the UK. In this role, I oversee day-to-day operations, drive performance against key service metrics, and ensure the efficient resolution of customer issues, with a strong focus on enhancing customer experience and delivering continuous improvement.

Served as first point of contact for New Look across multiple channels, including social media, live chat, phone, and email, leveraging customer service and retail experience to swiftly adapt to role.

Captured customer information, created profiles, and placed orders while ensuring accurate data recording and efficient handling, followed up on unresolved issues by liaising with internal departments to investigate and resolve problems.

Managed high volume of queries simultaneously via live chat and email, showcasing effective multitasking and organisational skills.

I worked across multiple roles, including cashier, floor assistant, stockroom, and delivery team, with a primary focus on the Men’s Department. I provided excellent customer service by greeting customers, assisting with product selection, and supporting purchase completion to ensure a positive shopping experience. I utilised strong interpersonal and communication skills to build rapport through approachable body language and personalised service. In addition, I designed and maintained visual merchandising and window displays to drive footfall and promote key products, while ensuring the sales floor remained well-stocked and presentable to maximise product availability and sales opportunities.