Max Henderson

• Identify and secure new membership opportunities through networking, referrals, cold calling, email campaigns and LinkedIn.
• Build relationships with business owners, directors and senior decision makers.
• Manage sales pipeline using CRM software.
• Conduct face to face meetings to understand business needs and recommend membership solutions.
• Work closely with events, marketing and international trade teams to maximise member engagement.
• Host and attend networking events including Rush Hour, Ultimate Network and Sales Club.
• Deliver presentations and create commercial partnerships.
• Achieve monthly sales targets while supporting member retention.

Key Achievements

• Successfully secured more than 50 new business memberships through proactive business development and relationship building.
• Supported and maintained a strong network across East Lancashire with over 530 existing business members.
• Hosted a variety of networking and business events, confidently engaging audiences from small groups to over 100 delegates.
• Developed long term commercial relationships with SMEs and larger organisations in the Lancashire region.

• Assisted in organising and delivering Chamber networking events, business forums and member engagement activities.
• Worked closely with the Events Manager to ensure events ran smoothly from planning through to delivery.
• Coordinated the administrative activities of the Membership team, ensuring CRM records and member information were accurate and up to date.
• Responded to membership enquiries via telephone and email, providing excellent customer service.
• Maintained CRM systems and produced reports to support membership activity.
• Promoted Chamber services, events and member benefits to existing and prospective members.

Key Achievements

• Successfully supported the delivery of numerous Chamber networking events across East Lancashire.
• Helped improve member engagement by ensuring timely communication and efficient administration.
• Developed strong organisational, stakeholder management and event coordination skills.
• Gained experience working with businesses ranging from SMEs to large regional employers.

• Maintained and replenished stock to ensure consistent product availability.
• Built customer rapport by helping identify needs and making appropriate product recommendations.
• Checked and processed incoming deliveries whilst avoiding stock damage and checking for any possible damages.
• Delivered seamless checkout experiences throughout peak business hours to help maintain customer satisfaction.
• Maintained spotless store presentation through regular cleaning, organising and tidying.

• Achieved time targets for all stock replenishment.
• Ensured checkout goals were achieved.
• Helped to improve my work ethic due to the demanding fast paced environment and targets.
• Handled complaints calmly and professionally to help maintain customer satisfaction.
• Working long shifts at short notice to meet the ever changing demands.