Summary
Work History
Education
Skills
Timeline
Generic

Max Flynn

Erith,Kent

Summary

Dedicated professional with extensive experience in customer service, demonstrating strong problem-solving skills and a commitment to client satisfaction. Proven ability to enhance operational efficiency through effective communication and teamwork. Eager to leverage skills in business operations to drive organizational success.

Work History

Head Customer Service Representative

London Funfairs
  • Handled difficult customers calmly while maintaining professionalism throughout each interaction.
  • Resolved complaints promptly and professionally to improve customer satisfaction levels.
  • Trained new staff to maintain consistent, high customer service standards.
  • Provided friendly, knowledgeable support and sustained positive customer feedback continually.
  • Supported customer service team members during peak periods and planned staff absences.
  • Followed policies and procedures strictly to maintain ongoing company compliance.

Kiosk Manager

Winter Wonderland
  • Managing day-to-day operations of the kiosk, ensuring a smooth and efficient functioning
  • Supervising opening and closing procedures including cash handling and stock replenishment
  • Completing new starter inductions and training
  • Maintaining a welcoming and engaging environment to enhance customer experience.

Grounds Operative

Mannings Amusements
  • Unpacking of international rides and attractions
  • Preparing and packing rides and attractions for national delivery
  • Track and manage all tokens within the grounds
  • Ordering of stall inventory including beverages, marketing materials and merchandise including lanyards, t-shirts & leaflets
  • Take part in planning and preparation of marketing materials
  • Ensure a high level of satisfaction by addressing customer enquiries and resolving complaints efficiently and professionally.

Warehouse Assistant

Christian Rose Clothing
  • Answering incoming customer enquiries via email and social media inbox
  • Managing the packaging and posting of online orders
  • Assisting the Marketing Manager with the creation of social media content
  • Undertaking weekly stock takes and managed inventory levels
  • Handed customer returns including faulty items.

Education

7 GCES's - Grades 4-9 (A-C)

KING HENRY SCHOOL

Level 3 Diploma - Art & Design

NORTH KENT COLLEGE

Skills

  • Customer service and support
  • Conflict and complaint resolution
  • Team collaboration
  • Customer engagement strategies
  • Effective communication skills
  • Problem-solving abilities
  • Calmness under pressure
  • Customer-focused approach
  • Public speaking proficiency

Timeline

Head Customer Service Representative

London Funfairs

Kiosk Manager

Winter Wonderland

Grounds Operative

Mannings Amusements

Warehouse Assistant

Christian Rose Clothing

7 GCES's - Grades 4-9 (A-C)

KING HENRY SCHOOL

Level 3 Diploma - Art & Design

NORTH KENT COLLEGE

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Max Flynn