Summary
Overview
Work history
Education
Skills
References
Timeline
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Max Della Valle

Bury St Edmunds,Suffolk

Summary

I am a self-motivated, enthusuastic, conscientious and self-disciplined worker who has senior management experience in a retail and customer service environment. Capable of delivering both exceptional customer service and operational standards at all times, with a proven track record of meeting and exceeding targets. In recent positions held I have established strong relationship building techniques, the ability to influence behaviours, with outstanding people management and communication. I have excellent problem solving, numeric, administration and analytical skills, alongside strong IT skills

Overview

9
9
years of professional experience

Work history

Assistant manager

Jones Bootmaker
Bury St Edmunds, Suffolk
2024.11 - Current
  • Cash handling revolving around tills and safe
  • Recruitment
  • Handled stock control duties resulting in 99.7% accurate stock take result
  • Created a positive work environment, resulting in higher team morale and consistently beating targets and KPI’s

Supervisor

Cotswold Outdoor Ltd
Bury St Edmunds, Suffolk
2022.01 - 2024.11
  • Supervised activities of workers and enforced health and safety regulations
  • Assisted in managing KPI performance
  • Trained new hires on both products and processes
  • Visual merchandising changes weekly

Accounts Assistant Apprentice

West Suffolk College
Bury St Edmunds, Suffolk
2019.01 - 2021.11
  • Input sales, purchase and cash transactions
  • Created Excel spreadsheets to track banking transactions and financial performance
  • Debt collection phone calls
  • Met deadlines by managing workload independently

Sales assistant

House of Fraser
Bluewater, Kent
2017.02 - 2019.01
  • Assisted customers in locating specific items to boost satisfaction
  • Resolved customer complaints and processes proactively
  • Maintained knowledge of products and features to provide recommendations to customers

Education

A-Levels - Finance

Meopham School
Gravesend, Kent
09/2016 - 06/2018

A-Levels - Business

Meopham School
Gravesend, Kent
09/2016 - 06/2018

A-Levels - Sport

Meopham School
Gravesend, Kent
09/2016 - 06/2018

Skills

  • Conflict management
  • Confident communicator
  • People management
  • Customer Service
  • Visual Merchandising
  • Product expertise

References

References available upon request.

Timeline

Assistant manager

Jones Bootmaker
2024.11 - Current

Supervisor

Cotswold Outdoor Ltd
2022.01 - 2024.11

Accounts Assistant Apprentice

West Suffolk College
2019.01 - 2021.11

Sales assistant

House of Fraser
2017.02 - 2019.01

A-Levels - Finance

Meopham School
09/2016 - 06/2018

A-Levels - Business

Meopham School
09/2016 - 06/2018

A-Levels - Sport

Meopham School
09/2016 - 06/2018
Max Della Valle