Hi, I’m
max crandon
Penarth,Vale of Glamorgan
Summary
Dedicated and experienced restaurant worker with almost five years of hands-on experience in various roles within the hospitality industry. Seeking a challenging position where I can utilize my strong work ethic, excellent customer service skills, and experience to contribute effectively to a dynamic team.
Overview
5
years of professional experience
5
years of post-secondary education
Work history
Holm House HotelPenarth, Vale of Glamorgan
Bartender
2023.05 - 2024.04 (11 education.months_Label)
Job overview
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Prepared and served cocktails, wine, beer and non-alcoholic beverages within target service time frames.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders. ensuring glasses were topped up and full.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Followed food safety and hygiene requirements to protect guests.
Holm HousePenarth
Waiter
2019.04 - 2023.05 (4 education.years_Label & 1 education.month_Label)
Job overview
- Welcomed guests with a friendly and professional manor, providing excellent customer service
- Collaborated with other hotel staff members to ensure a smooth operation and enhance the overall guest experience
- Actively participated in upselling techniques to increase revenue and promote special menu items
- Efficiently handled various responsibilities including taking orders, serving food and beverages, and ensuring a clean and organized dining environment
- Collaborated with team members to maintain high standards of cleanliness and sanitation in accordance with health and safety regulations
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Effectively managed guest reservations, check-ins, and check-outs using the hotel's booking system
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Proficient in barista-style techniques, crafting various styles of coffee
Education
Stanwell SchoolThe Vale of Glamorgan
13 GCSEs
2013.09 - 2018.06 (4 education.years_Label & 9 education.months_Label)
Skills
- Strong interpersonal and communication skills
- Excellent teamwork and collaboration abilities
- Willingness to adapt to new tasks and challenges
- St John - First Aid At Work' Certificate
- Attention to detail and ability to multitask effectively
- Inventory control
- Inventory monitoring
- Beverage upselling
- Changing beer kegs
- Safe serving knowledge
References
References available upon request.
Timeline
Bartender
Holm House Hotel
2023.05 - 2024.04 (11 education.months_Label)
Waiter
Holm House
2019.04 - 2023.05 (4 education.years_Label & 1 education.month_Label)
Stanwell School
13 GCSEs
2013.09 - 2018.06 (4 education.years_Label & 9 education.months_Label)