Max Baggaley
Chesterfield,UK
Summary
Accomplished IT professional with proven expertise in system and network administration, specialising in Microsoft Windows Server, Active Directory, and Azure environments. Adept at managing complex network configurations, firewall administration, and virtualised infrastructure using Hyper-V and VMware. Experienced in IT support and service management, with a strong background in help desk operations, technical troubleshooting, and end-user support across Windows, Mac OS, and Linux platforms.
Skilled in implementing robust backup and disaster recovery strategies, particularly with Acronis solutions. Technically proficient in hardware installation, repair, and software deployment, with a detail-oriented approach to system upgrades and maintenance.
Notable achievements include the successful design and deployment of a cost-effective Raspberry Pi digital signage solution, improving communications across multiple education sites. Committed to enhancing IT operations through clear documentation, process improvement, and continuous learning.
Overview
2026
2026
years of professional experience
2049
2049
years of post-secondary education
Work history
Systems Administrator
SHIREBROOK ACADEMY
Chesterfield, Derbyshire
01.2025 - 06.2025
- Company Overview: ACET-Chesterfield, Derbyshire
- Manage and administer Microsoft 365 environment, including user management, group policies, and security compliance.
- Configure and manage network resources, including RADIUS authentication and VLAN setups for secure WiFi environments (WPA2-Enterprise).
- Streamline device deployment processes utilizing tools such as Immy Bot and automated deployment scripts.
- Responsible for configuring and managing server virtualisation using Hyper-V.
- Oversee security protocols, including endpoint protection using ESET and firewall configuration.
- Implement and maintain print management solutions across multiple sites, integrating LDAP and secure print features.
- Lead technical projects such as transitioning to cloud-based solutions and deploying Windows 11 across educational environments.
- Provide support and guidance to technical teams, ensuring effective troubleshooting and minimal downtime.
- ACET-Chesterfield, Derbyshire
- Implemented disaster recovery solutions, minimising loss of vital company information during crises.
- Upgraded server software to reduce vulnerability to cyber threats.
- Managed data backup processes for lost data prevention.
2nd Line IT Engineer
Everything Tech Group Ltd
Sheffield
03.2024 - 01.2025
- Company Overview: Sheffield
- Provide 2nd line support for hardware, software, and network issues across diverse client environments.
- Diagnose and resolve escalated technical problems from 1st line support teams.
- Manage and deploy both Windows and Apple devices and users.
- Extensive experience with Hyper-V virtualisation, as well as VOIP systems including 3CX and Mitel.
- Work in-depth with wireless systems like Ubiquiti, Cisco Meraki, and Cambium to ensure seamless network performance.
- Collaborate with team members to deliver large-scale projects while also managing individual site visits for client support.
IT Field Engineer
Mercury AVS
Chesterfield, Derbyshire
11.2021 - 03.2024
- Provided IT support to schools, including deploying and managing Windows and Apple devices for both students and staff.
- Managed wireless systems such as Ubiquiti, Cisco Meraki, and Cambium to improve connectivity across various sites.
- Led the project to re-implement and implement onsite and cloud backup solutions, ensuring data security and availability.
- Managed clients independently, handling site visits, troubleshooting, and full system maintenance.
- Worked closely with teams on larger projects, contributing technical expertise and on-site implementation to meet project goals.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Traveled to customer sites to perform diagnosis and repair duties.
Store Assistant
ASDA
Sutton in Ashfield, Nottinghamshire
03.2020 - 10.2021
- Company Overview: Sutton-In-Ashfield
- Day Shift and Night Shift during the COVID lockdown
- Sutton-In-Ashfield
- Improved product availability by effectively restocking shelves.
- Assisted customers, resulting in a positive shopping experience.
- Organised displays to promote inventory and encourage customer purchases.
Volunteer
Tupton Rugby Club
Chesterfield, Derbyshire
- Provide ongoing support for the club's IT needs, including networking and general troubleshooting.
- Implemented a Wi-Fi solution and integrated point-of-sale systems for the bar and kitchen.
- Worked bar shifts for both small gatherings and large community events, contributing to smooth operations during key occasions.
- Assist with regular maintenance jobs around the club facilities.
- Occasionally support youth coaching sessions, helping to develop skills and encourage participation.
Education
GCSEs - First Aid and Health & Safety
Nuco Training Ltd
Manchester City Centre, Greater ManchesterA Level in Network Technician - Information Technology
Baltic Apprenticeships
Chesterfield, Derbyshire 11.2021 - 06.2023
A Level in Information Technology - Information Technology
UTC Sheffield Olympic Legacy Park
Sheffield, South Yorkshire 09.2018 - 03.2020
AS Level in Core Maths - undefined
UTC Sheffield Olympic Legacy Park
Sheffield, South Yorkshire 09.2018 - 07.2020
GCSE in Maths - undefined
Tupton Hall School
Chesterfield, Derbyshire 09.2013 - 07.2018
GCSE in English - undefined
Tupton Hall School
Chesterfield, Derbyshire 09.2013 - 07.2018
GCSE in Science - undefined
Tupton Hall School
Chesterfield, Derbyshire 09.2013 - 07.2018
GCSE in Computer Science - undefined
Tupton Hall School
Chesterfield, Derbyshire 09.2013 - 07.2018
Skills
- System & Network Administration
- Microsoft Windows Server & Active Directory
- Server Virtualisation (Hyper-V / VMware)
- Azure & Intune Management
- Backup & Disaster Recovery (Acronis, Windows tools)
- PowerShell Scripting & Automation
- Technical Support & Troubleshooting (Windows, macOS, Linux)
- Firewall & Network Security Configuration
Affiliations
- Gaming
- Rugby
- Golf
References
References available upon request.
Timeline
Systems Administrator
SHIREBROOK ACADEMY
01.2025 - 06.2025
2nd Line IT Engineer
Everything Tech Group Ltd
03.2024 - 01.2025
A Level in Network Technician - Information Technology
Baltic Apprenticeships
11.2021 - 06.2023
IT Field Engineer
Mercury AVS
11.2021 - 03.2024
Store Assistant
ASDA
03.2020 - 10.2021
A Level in Information Technology - Information Technology
UTC Sheffield Olympic Legacy Park
09.2018 - 03.2020
AS Level in Core Maths - undefined
UTC Sheffield Olympic Legacy Park
09.2018 - 07.2020
GCSE in Maths - undefined
Tupton Hall School
09.2013 - 07.2018
GCSE in English - undefined
Tupton Hall School
09.2013 - 07.2018
GCSE in Science - undefined
Tupton Hall School
09.2013 - 07.2018
GCSE in Computer Science - undefined
Tupton Hall School
09.2013 - 07.2018
Volunteer
Tupton Rugby Club
GCSEs - First Aid and Health & Safety
Nuco Training Ltd
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