Mavis ANTOINE

• Experienced and highly skilled professional in the re-upholstery, design and soft furnishings industry, with a strong focus on modern, traditional and bespoke furniture, and creation and design of bespoke seating for offices, pubs, restaurants and domestic spaces.
• With a keen eye for detail, and a passion for creating unique and stylish pieces, I have successfully transformed countless furniture items into stunning works of art and future heirlooms. My expertise lies in combining traditional and modern craftsmanship with contemporary design elements, resulting in furniture that seamlessly blends the best of both worlds.
• Well versed in the in the art of design consultancy, possessing a deep understanding of current trends and styles, enabling me to provide valuable guidance and advice to clients seeking to revamp their living spaces. Whether its selecting the right fabrics, colours, or furniture layouts, I am committed to helping clients achieve their desired aesthetic and functionality.
• I understand the importance of maintaining clear communication, and providing detailed breakdowns of costs, allowing clients to make informed decisions and manage their budgets effectively.
• Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
• Maintained strong working relationships with key stakeholders and company employees.
• Forecasted stock needs to reduce excess spending while maintaining effective product mix to meet customer demand.

• Responsible for administering Marketing, VIP and Global Challenge fleets as part of product placement
• This included receiving all new vehicles and identifying end users
• Arranging pre-delivery inspections
• Vehicle taxing, plating and ordering of accessories as per user requirements
• Liaison with Fleet Owners on vehicle progress and delivery dates to end user
• Raising and monitoring vehicle rentals for film/television and public relations exercises using in-house Fleet Management System (FMS)
• Produced workshop schedules twice weekly and verified fleet activities in line with in house Fleet Management System
• Managing logistics for hotel and travel booking for technicians attending product launches and external events

Service Workshop Administrator/Auditor

• Carried out warranty processes by analysing warranty job cards, and investigated and liaised with workshop technicians on rectifications carried out, before submitting claims on the Direct Dealer Warranty system
• Processed monthly fuel spends and generated end of month finance reports for submission to Marketing and Finance
• Control of corporate Amex card expenditure for purchases of miscellaneous items from external suppliers
• Monitored and approved monthly statements before submitting to Finance for payment
• Carried out weekly and monthly environmental audits in line with Health and Safety
• Invoicing of internal, external and retail job cards

• Provided general administration and secretarial support to Programme Directors
• Liaised with providers and set up events at University of Warwick including planning programme timings, transport, room bookings, catering, and risk assessments
• Administration of reviews of events and courses, ensuring all were edited and available for use in sponsor reports and external publications
• Database maintenance including programme and event registrations
• Created and distributed programme updates with clear, accurate content.
• Produced up-to-date progress reports, enabling improved project understanding.
• Identified and resolved potential issues quickly to minimise project disruption.

• Worked on environmental planning projects, tasked with researching any legal aspects or encumbrances that could affect development projects involving policy impact analysis, environmental appraisal, development appraisal and research related inputs.
• Assisted in preparation of evidence base studies and produced reports to support preparation of planning policy. This included monitoring and reporting on developments and land use.
• Carried out policy impact work, including assessment of impacts of development schemes on communities and recreation uses as part of Environmental Appraisals.
• Defined and clearly communicated legal project requirements and scope and ensured these were met ahead of project completion.
• Generated high quality reports in line with terms of reference for Sustainable Development projects.

• As a senior secretary and project administrator for the Ministry of Defence Project Director and Development Planning Director, was tasked with the implementation and maintenance of the agreed Quality Management System, ensuring that all project administration areas met the requirements of BSI Standard ISO 9001
• Coordinating my areas of responsibility by liaising with the Ministry of Defence key project teams
• Staff management responsibility for the effective working and development of the project secretarial team, led and motivated them to achieve the targets of typing up the reports within the stipulated deadlines. This included monitoring and authorisation of annual leave and ensuring necessary levels of cover were in place to support technical staff
• Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans, to ensure that all reports were typed and bound up to meet bid deadlines.
• Led and motivated talented project teams, achieving targets within stipulated deadlines.
• Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
• Developed analytics tools to track project progress and impact.
• Determined project schedules and kept projects on track using proactive adjustments to workflow.

• Established effective filing system, with subcategories to facilitate easier retrieval
• Stock control
• Drafted and distributed professional business letters and correspondence
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance
• Updated files and records with customer orders
• Screened and directed incoming phone calls and distributed correspondence effectively
• Prepared professional high quality presentations

• Personal Secretary to Marketing Director, Boiler Group Executive
• Provided all aspects of secretarial duties, most of which were of a highly confidential nature
• In addition to my duties to the Marketing Director, I assisted four Product Managers in preparation of gas and fire monthly figures
• Co-ordinated product launches, regional campaigns, management conferences, hotel and travel booking, and revised company brochures to ensure they complied with current Trading Standards/Product Liability.
• Screened and directed incoming phone calls and distributed correspondence effectively.

• Secretary to Regional Director (Africa)
• Preparation of proposals, bids and reports
• Business development; following up leads from advertisements and various funding agencies
• Preparation of capability statements.
• Updated files and records with precise system navigation
• Drafted and distributed professional business letters and email correspondence
• Screened and directed incoming phone calls and distributed correspondence effectively
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance
• Managed flight reservations, ground travel and accommodations for department managers and associates.

• Provided secretarial and administrative assistance to two Directors, Sales Manager and a team of Sales Engineers
• Processing of customer quotations
• Invoicing
• Making travel arrangements
• Occasional cover of reception.
• Supported team by demonstrating respect and willingness to help.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Used Word Perfect and other software tools to create documents and clear communications.
• Served customers to drive sales and deliver top-quality experiences.

• Provided secretarial and administrative assistance to two Directors
• Typed bids and reports for drilling operations
• Made travel and accommodation bookings for teams

• Maintenance and upkeep of all personnel records
• Liaison with staff regarding pension, annual leave/maternity leave, retirement and long service awards
• Classification of work for various files
• Processing of letters of appointment and liaison with prospective employees
• Arranging long-term accommodation, schools and nursery facilities for expatriate staff and their families.
• Kept and maintained accurate filing system for preservation of office information.
• Created memo notifications, invitations and agendas for meetings, events and appointments
• Assisted managers in compiling and organising materials for meetings

• Telephonist/Receptionist for shipping and travel department.
• Delivered efficient phone customer service to travel and shipping agents, achieving a high percentage of customer satisfaction in post-call surveys.

• Sale and purchase of foreign currency
• Processing international money orders and foreign bank drafts
• Logged cashier's cheques and other transactions to maintain accuracy of account records
• Audited fellow teller currency to contribute to dual-control procedures
• Prevented fraud by verifying customer identities and validating transaction details

• Assistant to Immigrants Control Board Secretary
• Processed Residence Permit applications
• Interviewed prospective immigrants before presenting their applications to the Board
• Managed comprehensive application processes to ensure all required documents had been submitted