MAVIS ANIM
Leeds
Summary
Highly motivated and determined professional with strong work ethics and excellent time management skills. Committed to continuous learning and the acquisition of new skills, with a passion for applying abilities to contribute meaningfully to organizational success. Dedicated to teamwork, fostering collaboration, and working towards shared objectives with focus and purpose to achieve targeted goals. Committed to delivering high-quality results and adding value as a key contributor to your team's success.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Warehouse Operative (Stock Management)
GXO Logistics
2025.07 - 2026.03
- Investigate and resolve inventory discrepancies to maintain accurate stock records.
- Update inventory systems promptly to reflect all stock movements.
- Carry out picking, packing, and stock replenishment activities in line with operational standards.
- Ensure all items are correctly labelled, stored, and organized to support efficient warehouse operations.
- Report damaged, missing, or non-compliant stock items to the appropriate team for action.
Pupils Teacher
Blessed Royals Academy
Accra
2019.11 - 2025.06
- set up lesson materials, bulletin board displays and demonstrations.
- Assisted with classroom management for smoother operations.
- Maintained accurate record of pupil attendance, behaviour and performance.
- Supervised playtimes and extracurricular activities, enforcing school safety rules effectively.
- Established open communication channels with parents, ensuring pupil success.
- Developed good rapport with pupils, fostering supportive educational setting.
- Assessed pupil progress through regular tests and assignments, identifying areas of improvement.
Sales Executive
EAK Electricals Ltd
2013.02 - 2019.10
- In this role, I focused on delivering an exceptional customer experience by building strong, trust-based relationships that encouraged repeat business and contributed to a 15% rise in client retention within six months.
- I provided informed, practical technical guidance to help customers select the right materials for their projects, which not only improved outcomes but also reduced product returns by 20%.
- I also took a proactive approach to stock management, maintaining optimal inventory levels to minimise stockouts and support smooth, efficient order fulfilment.
- I handled customer complaints with professionalism, ensuring fair resolutions and restoring confidence, which played a key part in improving overall satisfaction ratings.
- I also coordinated reliable, timely deliveries to homes and workplaces, achieving a 98% on-time delivery rate and strengthening the consistency and dependability of the service.
Customer Service Executive
International Commercial Bank
2009.06 - 2010.07
- I provided professional front-line support to customers, handling enquiries efficiently and helping to drive a 20% improvement in overall satisfaction.
- I supported the onboarding of new clients by assisting with the opening of more than 300 bank accounts, ensuring all documentation was completed accurately and in line with regulatory requirements.
- I contributed to wider service delivery by promoting new products to customers, helping increase awareness and uptake across the branch.
- My responsibilities also included streamlining day-to-day administrative tasks, such as accurately endorsing and tracking incoming and outgoing mail to maintain smooth internal operations.
- In addition, I managed the secure issuance and distribution of cheque books, maintaining organized records and ensuring timely delivery to clients—strengthening trust and demonstrating a strong commitment to detail and reliability.
Education
Project management and I.C.T
Landmark Networking Executive Training Program
2016.11 - 2016.12
Synergy HR Programs
2010.10 - 2010.11
Bachelor of Arts - Information studies & Sociology
University of Ghana, Legon
2007.08 - 2011.05
Software Certification - undefined
Intellisys ICT training Centre
2006.01 - 2007.01
Skills
- Good written and communication skills
- Strong organization and time management skills
- IT literacy: MS Office Suite
- Interpersonal Skills
Timeline
Warehouse Operative (Stock Management)
GXO Logistics
2025.07 - 2026.03
Pupils Teacher
Blessed Royals Academy
2019.11 - 2025.06
Project management and I.C.T
Landmark Networking Executive Training Program
2016.11 - 2016.12
Sales Executive
EAK Electricals Ltd
2013.02 - 2019.10
Synergy HR Programs
2010.10 - 2010.11
Customer Service Executive
International Commercial Bank
2009.06 - 2010.07
Bachelor of Arts - Information studies & Sociology
University of Ghana, Legon
2007.08 - 2011.05
Software Certification - undefined
Intellisys ICT training Centre
2006.01 - 2007.01