Mavis Adu Menyah
Northampton,Northamptonshire
Summary
Intelligent and motivated professional with strong analytical skills and a proactive approach to teamwork. Committed to knowledge sharing and enhancing organizational effectiveness. Demonstrates exceptional customer service and interpersonal skills, thriving under pressure with effective time management. Resilient and attentive listener, focused on supporting colleagues and fostering a collaborative environment.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Senior Health Care Assistant
HH CARE LTD
Northampton
04.2023 - 09.2025
- Updated carers on best care practices and emergency management through regular training sessions.
- Aided patient movement within ward, ensuring optimal safety and support.
- Communicated patient progress and wellbeing to families via regular updates and reports.
- Assisted service users with daily tasks, including dressing and personal hygiene, as required.
- Maintained dignity while washing and dressing patients, prioritising comfort and respect.
- Delivered friendly, professional patient care by leveraging effective communication skills.
- Provided compassionate support in hospital settings, addressing daily health needs of patients.
- Monitored vital signs and promptly reported changes to nursing staff for timely intervention.
Healthcare Assistant
New Hope Specialist Care
Leicester, Leicestershire
12.2022 - 06.2023
- Cultivated strong relationships with patients through consistent support and optimal care.
- Monitored patient progress, proactively addressing obstacles to recovery.
- Ensured excellent patient experiences by attending to individual needs.
- Maintained hygiene standards by regularly changing bed linen and washing patient clothing.
- Supported wellbeing through planning and engaging in daily activities and exercises.
- Administered care according to detailed rehabilitation plans.
- Assisted patients with basic hygiene needs, including bathing and dressing.
- Sorted and administered medication per doctor specifications.
Client Service Manager
Arch-Xenus Company Limited
ACCRA, Ghana
10.2017 - 11.2022
- Provide regular updates to clients on progress of customer service projects and campaigns that directly affect each client.
- Develop open and effective channels of communication with each client that can be employed by other departments as well.
- Coordinate internal projects and determine best utilization of resources to increase customer satisfaction.
- Become reliable point of contact for each customer that is required to establish strong business relationship.
- Managed client accounts efficiently, ensuring timely communication and updates regarding services.
- Analysed client feedback and implemented improvements to enhance overall client satisfaction.
- Coordinated training sessions for team members to improve service standards and operational efficiency.
Head, Administration
Arch-Xenus Company Limited
Accra, Greater Accra
05.2015 - 09.2017
- Oversaw daily operations, optimising workflow and supervising administrative staff effectively.
- Managed administrative budgets and monitored operating expenses to enhance resource allocation.
- Ensured operational logistics remained organised and consistently supplied.
- Conducted performance management through strategic planning and appraisals of employee contributions.
- Led training sessions for new hires to foster collaboration and team cohesion.
- Developed and implemented policies that significantly improved operational efficiency.
- Coordinated office activities to maintain seamless functionality across organisation.
Finance & Admin Officer
Arch-Xenus Company Limited
Accra, Greater Accra
06.2011 - 05.2015
- Human Resource functions: Human resource record filing, Recruitment and hiring, Grievance management, Office calendar administration, Maintains & implements pay structures, Benefits Administration - Maintains employee benefits programs, Travelling - Ensure all document for visa application are ready for staff.
- Finance & Accounting Functions: Daily cash disbursement and petty cash management, Prepare staff monthly payroll and pay slips, Ensure that statutory payments (SSNIT & PAYE) are made, Update and maintain accounting journals, ledgers and other records detailing financial business transactions, Directing funds to appropriate project expenditure and accounts.
- Personal Assistance Roles (to C.E.O): Manage Chief Executive Officer's routine / calendar, Arranging for travelling, visa application and accommodation, Drafting communications on Chief Executive Officer's behalf, Preparing documents for meetings.
- Developed and maintained filing systems, improving retrieval efficiency of important documents.
Personal & Admin. Assist.
Quintessentially Ghana Limited
Accra
05.2010 - 06.2011
- Managed Chief Executive Officer's schedule to ensure optimal time allocation.
- Maintained company account for accurate financial tracking and reporting.
- Prepared payroll, invoices, and issued cheques with precision and timeliness.
- Assisted Managing Director in shortlisting and interviewing new staff members.
- Participated in team meetings, accurately recording and distributing minutes.
- Compiled and circulated typed minutes to enhance communication efficiency.
- Produced monthly franchise reports to monitor performance metrics.
- Contributed to report and presentation preparation, supporting project success.
Front Desk Assistant
Quintessentially Ghana Limited
Accra
12.2009 - 04.2010
- Meet and greet all visitors to organization and directing them to their correct destination.
- Screening telephone calls, enquiries and request.
- Preparing of letters and documents.
- Schedule appointments.
- Receive and sort mail and deliveries.
Beneficiary Support Worker
Real Help Services Limited
Accra
07.2008 - 11.2009
- To implement and coordinate activities that will promote Healthy wellbeing of beneficiaries and other day-to-day project activities.
- Co-ordinates health screening for children in consultation with Project director.
- Undertakes health and hygiene education for children, Church and community.
- Liaises with Project Health Specialist for treatment of children seeking specialized care.
- Manages Highly Vulnerable Children (HVC) and ensures their needs are met.
- Submits Health Statistics Report to Project Director /Nurse for health program, planning and monitoring.
- Documented client interactions and maintained accurate records of support services provided.
Secretary
Paradise Preparatory School
Accra
06.2008 - 03.2009
- Preparing Student Report and bill.
- Receiving Payments.
- Typing of Examination questions, Newsletters.
- Managed appointment schedules and coordinated meetings for faculty and staff.
- Maintained efficient filing systems for student records and administrative documents.
- Supported daily operations by answering phone calls and responding to inquiries.
- Organised school events and activities, ensuring smooth execution and participation.
Education
BSc. - Business Administration
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION (GIMPA)
Accra, Ghana 08.2013 - 05.2017
Diploma - Secretariaship
SIGHT AND SOUND EDUCATION GHANA LIMITED
Accra, Ghana 07.2007 - 12.2009
NVQ Level 3 - Health and Social Care
LearnDirect
London 08.2024 -
Care Certificate - Healthcare
Care Skills
Northampton, Northamptonshire 06.2023 - 12.2023
Skills
- Adult care and safeguarding
- Health promotion and infection control
- Residential and palliative care
- Patient comfort techniques
- Self-motivation strategies
- Elderly sensitivity and support
- Resilience building
- Advanced decision-making
- Home healthcare experience
- Use of medical software
- Ethics and confidentiality
- Healthcare quality standards
- Dementia understanding
- Hygienic practice
- Nutrition and hydration maintenance
Certification
- Bsc Business Administration
- Diploma
- Care Certificate
Accomplishments
- Registered Arch Xenus company with all the legal entities required (GRA, SSNIT, VAT).
- Set structures for the company (Employees Hand book, Exit policy, Employment procedures).
- Set up the Administrative and other department and policies for smooth running of the company.
Languages
English
Advanced
Custom
- Pathway to Care Programme, 02/23
- PMVA Training, 02/23
- CSTF Mandate training - Manual Handling, 03/23
- CSTF Mandate training - Basic Life Support (BLS), 03/23
- CSTF Mandate training - Fire and safety, 03/23
- CSTF Mandate training - Hand hygiene, 03/23
Timeline
NVQ Level 3 - Health and Social Care
LearnDirect
08.2024 -
Care Certificate - Healthcare
Care Skills
06.2023 - 12.2023
Senior Health Care Assistant
HH CARE LTD
04.2023 - 09.2025
Healthcare Assistant
New Hope Specialist Care
12.2022 - 06.2023
Client Service Manager
Arch-Xenus Company Limited
10.2017 - 11.2022
Head, Administration
Arch-Xenus Company Limited
05.2015 - 09.2017
BSc. - Business Administration
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION (GIMPA)
08.2013 - 05.2017
Finance & Admin Officer
Arch-Xenus Company Limited
06.2011 - 05.2015
Personal & Admin. Assist.
Quintessentially Ghana Limited
05.2010 - 06.2011
Front Desk Assistant
Quintessentially Ghana Limited
12.2009 - 04.2010
Beneficiary Support Worker
Real Help Services Limited
07.2008 - 11.2009
Secretary
Paradise Preparatory School
06.2008 - 03.2009
Diploma - Secretariaship
SIGHT AND SOUND EDUCATION GHANA LIMITED
07.2007 - 12.2009
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