MAURICIO V. QUINTERO
London,United Kingdom
Summary
Accomplished professional with extensive expertise in health and safety compliance, rota and team management, and account management. Demonstrates strong leadership in team management, client relations, and service delivery. Proficient in inventory oversight, staff training, facility audits, project management, and strategic planning. Adept at payroll administration with strong IT proficiency in MS Windows. Committed to leveraging skills in data recording and analysis to drive organisational success.
Overview
15
15
years of professional experience
4031
4031
years of post-secondary education
Work history
Welfare Officer
Clearsprings Ready Homes
London
02.2023 - 04.2025
- First point of contact for contractors and external partners
- Manage a caseload of vulnerable clients, ensuring regular engagement and follow-up
- Complete and document welfare checks; report any incidents or concerns, including absenteeism
- Signpost service users to key support services such as GP surgeries, shops, and external agencies
- Ensure all safeguarding issues are addressed in accordance with company policy
- Conduct regular inspections of accommodation, maintaining property standards in line with health and safety guidelines
- Monitor inventory and arrange repairs or replacements in line with contract and procedural requirements
- Liaise with stakeholders to maintain safe, supportive environments aligned with all health, safety, and welfare procedures
Deputy Manager, Welfare Officer
Finefair
City of London
07.2022 - 02.2023
- Established and maintained working relationships with clients based on trust and non-judgement
- Offered practical daily living advice, including financial planning, housing support and legal guidance
- Developed tailored action plans whilst prioritising pressing concerns
- Helped service users to function independently in society and access community resources
- Liaised with professionals to provide holistic support and safeguard service users
Key Account Manager
Bayleaf Facilities Management
City of London
07.2021 - 06.2022
- Provided first-class client services, from onboarding to daily account management
- Negotiated buying conditions and sales contracts to secure lucrative deals
- Conducted regular audits and trained staff to reduce complaints and improve service
- Managed stock, enforced service standards, and maintained compliance with regulations
- Facilitated smooth operation across 30 sites by managing communication and oversight
Service Manager
Nuserve Ltd
City of London
12.2020 - 06.2021
- Managed detailed records of inventory, personnel activities, and business finances
- Enforced health and safety policies across multiple locations
- Handled high volume paperwork and liaised with accounting on consumables and invoicing
- Organised repairs and maintenance in compliance with regulations
Area Supervisor
Nuserve Ltd
London
06.2019 - 12.2020
- Supervised day-to-day operations across multiple client sites
- Recruited and trained department staff and managed rota scheduling
- Promoted environmentally-friendly practices and enforced safety protocols
- Liaised with clients and help desk to ensure smooth operations and timely issue resolution
Building Supervisor
Mitie FM
London
07.2012 - 07.2019
- Managed staff rotas and day-to-day facility operations for a major client site (BMW)
- Ensured compliance with health and safety regulations and PAT testing
- Coordinated meetings, materials, and equipment logistics across departments
- Handled customer service queries and administration with accuracy and professionalism
Administration Assistant
PDPM Property Maintenance
London
02.2010 - 06.2012
- Scheduled appointments and coordinated meetings with clients and contractors
- Handled high-volume paperwork and maintained digital and physical filing systems
- Managed incoming/outgoing calls, improved office efficiency and data communication
Education
NVQ Level 2 - Apprenticeship in Facilities Services
Citi & Guilds
London Jul 2019 - Jul 2020
A-Levels - Graphic Design
Islington Sixth Form Consortium (IC6)
GCSEs -
St Aloysius High School
Skills
- Health & Safety Compliance
- Rota and Team Management
- Account management
- Team Leadership
- Client Relations & Service Delivery
- Inventory & Stock Oversight
- Staff Training & Development
- Facility Audits & Reporting
- Project & Time Management
- Case management proficiency
- Strategic Planning
- Payroll Administration
- Strong IT Proficiency (MS Windows)
- Data recording and analysis
Custom
- City & Guilds Level 2 Apprenticeship in Facilities Services
- 11-time Mitie Star Award recipient for excellence and dedication
- Deloitte NCSW 2018 People’s Choice Award – part of the management team for successful building transition (1 New Street)
- Olympic Torchbearer (2012) while at BMW
Timeline
Welfare Officer
Clearsprings Ready Homes
02.2023 - 04.2025
Deputy Manager, Welfare Officer
Finefair
07.2022 - 02.2023
Key Account Manager
Bayleaf Facilities Management
07.2021 - 06.2022
Service Manager
Nuserve Ltd
12.2020 - 06.2021
NVQ Level 2 - Apprenticeship in Facilities Services
Citi & Guilds
Jul 2019 - Jul 2020
Area Supervisor
Nuserve Ltd
06.2019 - 12.2020
Building Supervisor
Mitie FM
07.2012 - 07.2019
Administration Assistant
PDPM Property Maintenance
02.2010 - 06.2012
A-Levels - Graphic Design
Islington Sixth Form Consortium (IC6)
GCSEs -
St Aloysius High School
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