MAUREEN NGOZIKA OKECHUKWU
Preston,Lancashire
Summary
Dedicated healthcare professional with extensive expertise in blood pressure measurement, autism support, and oxygen therapy administration. Proficient in complex case management, medication administration, and safeguarding vulnerable adults. Demonstrates strong skills in infection control, patient lifting techniques, and gastrostomy feeding. Committed to maintaining patient confidentiality and ensuring health and safety procedures are followed. A natural leader with a focus on detailed record-keeping and effective communication in healthcare settings.
Overview
7
7
years of professional experience
Work history
Complex care support worker
Adonaiexcellenthealthcare
Preston, Lancashire
07.2023 - Current
- Offered respite services to families allowing them relief from caregiving duties .
- Improved patient's mobility with regular physiotherapy and exercise routines.
- Delivered high-quality care for increased patient satisfaction.
- Provided emotional support to patients, leading to improved mental health.
- Kept accurate records of patient's progress, aiding in monitoring effectiveness of care plan .
- Safeguarded patient confidentiality by adhering strictly to data protection laws and regulations .
- Responded quickly to emergencies, reducing potential risks for patients .
- Administered prescribed medication to ensure timely treatment.
- Ensured patient comfort by providing personal care and hygiene needs.
- Monitored vital signs regularly, prompting immediate medical intervention when necessary.
- Assisted in meal preparation, promoting healthy eating habits amongst patients.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Exercised professional judgement to implement interventions and make tough decisions.
- Assisted disabled individuals in navigating systemic needs and programmes to meet required case management metrics.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Monitored service user progress, escalating concerns for swift resolution.
- Reported on case progress, updates and interventions in alignment with regulatory standards.
Hospitality manager
Empower Nigeria
Anambra, Nigeria
01.2019 - 06.2023
- Fostered positive work environment through regular employee recognition.
- Maintained high levels of cleanliness by implementing strict cleaning schedules.
- Conducted performance reviews, identified areas of improvement.
- Enhanced guest satisfaction by addressing and resolving complaints swiftly.
- Managed supplier relationships for better product quality.
- Monitored budget expenditure to maintain financial control.
- Developed promotional strategies to attract more patrons.
- Handled difficult customer situations, restored guest satisfaction.
- Ensured compliance with local health regulations for safe operation.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Met health and safety guidelines to maintain compliant working environments.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Wrote end of shift reports to facilitate service continuity.
- Organised services and allocated resources for conferences, charitable events and private gatherings.
- Coordinated strategies to protect hotel property, staff and guests.
- Cultivated teamwork amongst staff, boosted morale.
Education
POST GRADUATE DIPLOMA - EDUCATIONAL MANAGEMENT
NNAMDI AZIKIWE UNIVERSITY
KADUNA NIGERIA /2021 - /2022
Higher National Diploma - HOSPITALITY MANAGEMENT
FEDERAL POLYTECHNIC
IDAH ,KOGI STATE NIGERIADiploma of Higher Education - HOSPITALITY MANAGEMENT
FEDERAL POLYTECHNIC
IDAH KOGI STATE, NIGERIASkills
- Blood pressure measurement
- Autism support knowledge
- Oxygen therapy administration
- Basic life support
- Medication Administration
- Record-keeping
- Diabetes management
- Basic Life Support Certification
- Seizure management
- Infection Control
- Gastrostomy feeding
- Detailed note-taking
- Basic First Aid and CPR certified
Timeline
Complex care support worker
Adonaiexcellenthealthcare
07.2023 - Current
Hospitality manager
Empower Nigeria
01.2019 - 06.2023
POST GRADUATE DIPLOMA - EDUCATIONAL MANAGEMENT
NNAMDI AZIKIWE UNIVERSITY
/2021 - /2022
Higher National Diploma - HOSPITALITY MANAGEMENT
FEDERAL POLYTECHNIC
Diploma of Higher Education - HOSPITALITY MANAGEMENT
FEDERAL POLYTECHNIC
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