Maureen Wilson
Billingborough ,Lincs
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors.
Overview
39
39
years of professional experience
Work History
Cleaner
Self employed
Sleaford
09.2021 - Current
Cleaner
Self employed
Bourne, Lincs
09.2021 - Current
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Secured premises at end of shift, ensuring safety of all areas.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Made beds and changed sheets and pillow cases to hotel standards.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
Post office clerk
Billingborough post office
Billingborough , Lincss
09.2013 - 08.2021
- Ensured all outgoing mail met regulatory requirements maintaining standardisation.
- Helped customers fill out necessary forms correctly, preventing any future issues.
- Handled cash transactions to ensure accurate accounting at the end of shifts.
- Checked mails for correct postage to avoid any discrepancies.
- Assisted customers with postal services, resulting in increased satisfaction levels.
- Maintained up-to-date knowledge of postal rates, regulations, procedures to provide accurate information to customers.
- Sold stamps and other postal products, contributing towards revenue generation.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Organised transfers to move money between customer accounts, between customers, and between businesses.
- Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
- Balanced daily cash deposits and vault inventory with [Number]% accuracy rate.
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
- Completed currency exchanges following current, accurate rates.
- Managed stock levels of office supplies for uninterrupted operations.
Carer worker
Home care helpline
Folkingham, Lincs
09.2012 - 09.2013
- Attended regular training sessions, continually updating knowledge on health conditions common amongst elderly population.
- Enhanced patient comfort by performing personal care tasks such as bathing, dressing, and grooming.
- Provided emotional support to clients during difficult times with empathy and understanding.
- Liaised effectively with family members, providing updates on their loved one's health status.
- Adapted quickly to changes in client condition or behaviour, modifying care plan accordingly.
- Actively promoted dignity and respect amongst all service users, upholding their rights at all times.
- Assisted in mobility of elderly patients to reduce risk of falls or injuries.
- Provided assistance with daily living activities such as toileting, feeding, dressing leading to increased independence among clients.
- Participated actively in team meetings to discuss care plans and progress reports for each client.
- Demonstrated flexibility whilst covering shifts at short notice due to staff shortages or emergencies.
- Handled confidential information about patients responsibly in accordance with data protection laws.
- Delivered high standards of care consistently despite challenging circumstances or demanding schedules.
Sewing worker
United fillings
Billingborough , Lincs
05.2010 - 09.2012
- Developed excellent hand-eye coordination for precision in stitching.
- Adapted swiftly to changing fashion trends with continual skill updating.
- Assisted colleagues to enhance team productivity during peak periods.
- Maintained sewing machines through regular servicing for smooth operation.
- Utilised pattern instructions to produce consistent garment designs.
- Ensured clean and tidy work environment with regular upkeep of sewing areas.
- Upheld health and safety standards whilst handling needles and other sharp tools.
- Worked efficiently under pressure during high-demand periods.
- Followed customer specifications closely during bespoke tailoring assignments.
- Demonstrated commitment towards learning new sewing techniques for skill improvement.
- Managed fabric cutting tasks, ensuring accurate measurements for sewing.
- Performed general and preventative maintenance on sewing machines to limit production errors.
- Replaced worn needles regularly to avoid uneven stitching and fabric pulls.
- Operated domestic and commercial sewing machines with precision.
Factory production worker
Staples
Sleaford , Lincs
04.2008 - 05.2010
- Facilitated timely deliveries by preparing shipment labels correctly.
- Assisted in assembly line operations, improved production output.
- Followed compliance guidelines for safe operation of machinery.
- Contributed to quality control checks for consistent product standard.
- Enhanced production efficiency by maintaining clean and organised workspace.
- Documented daily production activities in detailed reports accurately.
- Loaded raw materials into machines for processing.
- Reduced waste by efficiently utilising raw materials during production process.
- Prepared finished goods for dispatch, streamlined delivery process.
- Collaborated with supervisors in implementing new production processes for improved performance.
- Packaged completed products to prepare them for shipment.
- Operated hand tools to assemble products efficiently.
- Adhered to work schedules diligently for maximum productivity.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
Factory supervisor
Marland paper and plastics
Billingborough , Lincs
04.1994 - 03.2008
- Reviewed and updated standard operating procedures, ensured adherence at all times.
- Monitored machine performance, reduced unnecessary downtime in production line.
- Utilised lean manufacturing practices for cost reduction.
- Provided constructive feedback to employees for improved performance.
- Ensured compliance with health and safety regulations for employee welfare.
- Enhanced productivity by scheduling routine maintenance of machinery.
- Handled conflict resolutions amongst team members, maintained positive morale throughout workforce.
- Coordinated with different departments to streamline production processes.
- Conducted regular training sessions, increased staff competency levels.
- Liaised with suppliers for timely delivery of raw materials.
- Dealt with employee grievances promptly, ensured harmonious work environment.
- Managed daily factory operations to ensure smooth workflow.
- Improved efficiency by introducing new production techniques.
- Collaborated closely with management on strategic planning and factory budgeting decisions,.
- Reduced waste by implementing efficient inventory control methods.
- Implemented safety protocols for accident reduction.
- Adjusted workflows as necessary, optimised use of resources,.
- Supervised shift schedules to ensure 24 and 7 operational capacity of the factory,.
- Oversaw quality checks to maintain high product standards.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Delegated tasks according to staff strengths, increasing plant performance.
- Documented completed works for accurate progress and performance monitoring.
- Troubleshot issues and delivered corrective action quickly to prevent production delays.
- Oversaw inductions, training and probation procedures for new starters.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Telephone sales agent
Filter Queen
Donington , Lincs
05.1993 - 04.1994
- Managed call queues for efficient customer service.
- Handled difficult customers tactfully, retained valuable accounts.
- Introduced new products to potential clients, resulted in increased interest.
- Collaborated with team members to reach collective sales targets.
- Met daily outbound calls target consistently, optimised productivity levels.
- Undertook regular training sessions for up-to-date product knowledge.
- Achieved high sales conversion with effective telesales strategies.
Bakery manager
Morfoots Bakery
Billingborough , Lincs
07.1986 - 04.1993
- Monitored equipment maintenance to prevent unexpected breakdowns during operation times.
- Tracked daily sales to identify popular items and predict future demand accurately.
- Handled cash transactions, maintained accurate records for accounting purposes.
- Organised staff rota whilst considering peak business hours.
- Managed daily bakery operations, ensuring smooth workflow.
- Contributed towards menu planning, introducing popular bakery items based on market trends.
- Maximized profitability through waste control measures and efficient use of resources.
- Conducted regular stock checks and orders to maintain inventory levels.
- Developed excellent customer relationships through effective communication and service delivery.
- Enhanced sales by creating attractive window displays and promotions on seasonal items.
- Coordinated training sessions for new hires, improving skills base.
- Maintained high standards of food hygiene and health and safety at all times.
- Handled customer complaints promptly, ensuring satisfaction and return visits.
- Negotiated with suppliers for cost-effective procurement of baking ingredients.
- Collaborated closely with kitchen staff to meet demands during busy periods effectively.
- Streamlined baking processes for improved productivity within the team.
- Implemented new product lines for increasing customer interest.
- Supervised a team of bakers, promoting efficiency in the workplace.
- Trained junior staff to deliver quality production and operations services.
- Maintained impeccable health and hygiene standards in front- and back-of-house areas.
- Motivated bakery teams to achieve daily production goals.
- Kept dispatch and receipt documentation for materials and budget monitoring.
- Observed food labelling legislation for faultless company compliance.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Created seasonal sales plans with varying stock and promotional strategies.
Education
City and guilds - Catering
Boston college
Boston 09.1982
Skills
- Confidentiality assurance
- Awareness of surroundings
- Strong initiative
- Detail consciousness
- Adaptable under pressure
- Compliant with instructions
- Hygiene standards awareness
- Equipment care responsibility
- Health and Safety Compliance
- Customer Service
- Exceptional communicator
- Works well independently
- Punctuality
- Strong work ethic
- Professionalism
- Positive attitude
- Quality Assurance
Timeline
Cleaner
Self employed
09.2021 - Current
Cleaner
Self employed
09.2021 - Current
Post office clerk
Billingborough post office
09.2013 - 08.2021
Carer worker
Home care helpline
09.2012 - 09.2013
Sewing worker
United fillings
05.2010 - 09.2012
Factory production worker
Staples
04.2008 - 05.2010
Factory supervisor
Marland paper and plastics
04.1994 - 03.2008
Telephone sales agent
Filter Queen
05.1993 - 04.1994
Bakery manager
Morfoots Bakery
07.1986 - 04.1993
City and guilds - Catering
Boston college
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