Summary
Overview
Work history
Education
Skills
Timeline
Generic

Maureen Murrell

Summary

Reliable, honest, motivated and competent cleaner who has experience of the daily cleaning of all areas within commercial, medical, educational and residential buildings, helping to make a pleasant and safe environment for both staff and customers.


I possess excellent communication and inter personal skills, outgoing and friendly, a multi talented individual and pride myself on bringing the highest quality of service to my roles. One of my biggest strengths is my excellent customer service skill as I am able to build a great rapport with both customers and staff. I have received many trip advisor compliments specifically for my excellent customer service skills.


I have an excellent work ethic and I am able to ensure that all environments are kept clean and tidy to a high standard.


I work very well on my own and as part of a team. In my previous role working within a team, I was responsible for complying with all proper safety policies and procedures when using cleaning chemicals whilst making sure that health and safety regulations are adhered to.


During the Covid pandemic, I worked predominantly within a civil service government office ensuring all precautions and standards were met. I also worked in train stations during Covid which was a very challenging role as I had to sanitise the whole station as well provide customer service. This helped me further develop my communication and interpersonal skills as I had to communicate with a wide range of people during very challenging times.


I am confident that if offered a role in your organisation, I will be a useful addition to your company because of my work experience and excellent skillsets which I have developed.





Overview

6
6
years of professional experience

Work history

Cleaner

Unitemps
Salford
11.2023 - Current
  • General Cleaning Duties.
  • Cleaning Desk and chairs.
  • Customer service.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Working with my own initiative.
  • Emptied and cleaned trash cans following procedures.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Working in fast paced environment.
  • Using Chemical solutions.
  • Working unsupervised.
  • Awareness of confidential protocols.
  • Communicated well with team across multiple departments.
  • Reported breakages to supervisor.

Cleaner

ISS Facility Services
Rochdale
09.2022 - 12.2023
  • General office cleaning as per above and below.

Cleaner

HVAC Recruitment
Oldham
01.2022 - 06.2023
  • Spot cleaned and sanitised high-touch areas.
  • Emptied and cleaned trash cans following procedures.
  • Following Instructions.
  • Working unsupervised.
  • Awareness of confidential protocols.

Caretaker/Cleaner

C4 Housing Adwick Manchester
MAnchester
07.2021 - 12.2021
  • Customer Service.
  • Working on Heights.
  • General cleaning duties.
  • Cleaning block of flats.
  • Litter picking.
  • Heavy lifting.

Cleaner

Lorne Stewart Ltd
Stafford, Staffordshire
07.2020 - 07.2021
  • Cleaning train stations.
  • General cleaning duties.
  • Working with my own initiative.
  • Touch point and cleaning duties.
  • Cleaning staff head quarters.
  • Cleaning all station departments.
  • Customer service.

Cleaner

Various Agency roles during the Covid pandemic
01.2019 - 07.2020
  • General cleaning duties in key worker sectors adhering to government lockdown restrictions.

Receptionist

Travelodge
Altrincham, Trafford
06.2018 - 07.2019
  • Serving breakfast, tea and coffee, setting and clearing tables.
  • Servicing bedrooms to the required standard.
  • Supply and replace essential toiletries and breakfast items.
  • Providing an efficient and comprehensive house keeping service.
  • Ensuring that repairs/concerns were reported.
  • Changed and machine washed towels and linen.
  • Informing guests of hotel facilities.
  • Collection of food trays and returning them to the kitchen or food trolleys.
  • Disposing of rubbish from rooms, taking it to the skip.
  • Safeguarding all guests and hotel property.

Education

A-Levels - English and Maths

Saint Mary's Convent
Folkestone, Kent

Skills

Practical Skills

  • COSHH
  • Health & Safety
  • Polishing
  • Vacuuming
  • Recycling
  • Dusting
  • Wareness of cleaning chemical protocol
  • Identify defective equipment or safety concerns to the cleaning supervisor
  • Can work well in busy and demanding environment
  • Experience of cleaning both commercial and residential premises


Personal Skills

  • Excellent work history
  • Friendly and polite
  • Hardworking
  • Reliable
  • Committed
  • IT literate
  • Good customer service skills
  • Good telephone manner
  • Excellent timekeeping
  • Happy to work unsocial hours and shift patterns

Timeline

Cleaner

Unitemps
11.2023 - Current

Cleaner

ISS Facility Services
09.2022 - 12.2023

Cleaner

HVAC Recruitment
01.2022 - 06.2023

Caretaker/Cleaner

C4 Housing Adwick Manchester
07.2021 - 12.2021

Cleaner

Lorne Stewart Ltd
07.2020 - 07.2021

Cleaner

Various Agency roles during the Covid pandemic
01.2019 - 07.2020

Receptionist

Travelodge
06.2018 - 07.2019

A-Levels - English and Maths

Saint Mary's Convent
Maureen Murrell