Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
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Maureen McKenna

Maureen McKenna

Bishopbriggs,Glasgow City

Summary

Professional with expertise in client relationship management and business development, leveraging advanced sales techniques to improve customer experiences and drive brand growth. Proven track record in business planning and networking strategies, enhancing customer service through effective product training and onboarding. Committed to achieving sales targets, utilizing time management and problem-solving skills to create strategic initiatives that maximize sales opportunities.

Overview

31
31
years of professional experience
5
5
years of post-secondary education

Work history

Owner/ Director

McKenna Travel Ltd
Glasgow, Glasgow City
05.2019 - Current
  • Established long-term client partnerships, enhancing customer loyalty and repeat business.
  • Delivered exceptional customer service by prioritising needs and expectations.
  • Initiated environmentally friendly practices, showcasing commitment to corporate social responsibility.
  • Developed a comprehensive business plan that secured investment for growth opportunities.

Cabin Crew

British Airways
London
01.2018 - 01.2019
  • Ensured compliance with safety regulations to guarantee passenger security.
  • Maintained awareness of safety regulation changes through ongoing training sessions.
  • Collaborated with crew members to deliver seamless in-flight service.
  • Fostered relationships with passengers from diverse backgrounds to promote inclusivity.

Cabin crew member

Britannia Airways
Glasgow, Glasgow City
03.1994 - 05.2004
  • Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
  • Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
  • Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.

Education

Scottish Qualifications Certificate -

St Ninians HS
Glasgow, Glasgow City
08.1984 - 06.1989

Skills

  • Client relationship management
  • Business planning
  • Customer service
  • Time management
  • Problem solving
  • Sales techniques
  • Business development
  • Brand development
  • Customer journey optimization
  • Networking strategies
  • Sales commission expertise
  • Product training and onboarding

Affiliations

  • Exercise and wellness - I enjoy keeping fit and healthy. I run 3 times per week, swim and am a member of a local gym. I also enjoy cold water swimming (weather permitting!) I am a keen walker and have taken part in many charity hill walks supporting local hospices and MacMillan Cancer charity
  • I have three grown children and enjoy travelling with them. I have also had the opportunity to travel to some amazing destinations on familiarisation and educational trip with my preferred travel partners. I have always had a passion for travel and enjoy nothing more than visiting a new destination and experiences different cultures.
  • I have a large family and enjoy the many family events that take place wether it's a wedding at home or abroad, Christmas parties, charity fundraisers or just a get together.

Accomplishments

This year I was delighted to be nominated for an award at the prestigious Carrier BAFTA awards and I was ecstatic to receive an outstanding achievement award on the night.



As part of my Not Just Travel journey I accomplished the money back challenge during the pandemic. Only two travel consultants achieved this during this difficult time. The challenge is an incentive to have the Franchise fee reimbursed if you meet a certain target for commissions during a 12 month period. I was delighted to achieve this as I had worked hard to keep my business afloat as I was not entitled to any funding or grants.

Timeline

Owner/ Director

McKenna Travel Ltd
05.2019 - Current

Cabin Crew

British Airways
01.2018 - 01.2019

Cabin crew member

Britannia Airways
03.1994 - 05.2004

Scottish Qualifications Certificate -

St Ninians HS
08.1984 - 06.1989
Maureen McKenna