MAUREEN KAMANGA
Grovetown,US
Summary
Strategic and results-driven Customer Success Manager with over 7 years of experience specializing in the healthcare technology sector. Expert in managing the entire client lifecycle, from onboarding and adoption to retention, renewal, and expansion. Proven ability to leverage deep EHR and clinical workflow knowledge to drive significant improvements in operational efficiency, compliance, and revenue growth. A trusted partner to C-suite and clinical stakeholders, skilled in translating client needs into actionable solutions that ensure value realization and foster long-term, profitable relationships.
Committed Specialist with experience advising and developing teams for improved output. Forges productive working relationships to aid business growth. Upholds safety and compliance through tactical policy planning and implementation.
Overview
10
10
years of professional experience
Work history
Clinical Workflow Specialist
IKS Health
Raleigh, NC
01.2019 - 08.2025
- Collaborated with two key enterprise healthcare clients to streamline EHR workflows, driving a 15% improvement in system uptime and a 25% reduction in documentation errors, enhancing operational efficiency, compliance adherence, and long-term retention.
- Authored user guides adopted by 50+ team members, accelerating time-to-value by 30% and standardizing onboarding for enterprise-scale efficiency.
- Ensured 100% compliance with HIPAA/data security protocols, minimizing risk and protecting contract renewals.
Customer Success Manager (Healthcare Operations)
ScribeAmerica
Augusta, GA
11.2016 - 07.2018
- Led end-to-end client lifecycle management, driving retention and securing multi-year renewals through proactive engagement, value realization, and expansion of partnership alignment.
- Redesigned clinical documentation workflows, improving reimbursement accuracy by 30% and uncovering opportunities for service expansion.
- Trained 6+ scribes on EHR protocols, achieving 100% adherence to clinical standards and reducing audit risks.
Technical Support Analyst
TaxSlayer Pro
Evans, GA
10.2015 - 08.2016
- Conducted software demos driving a 15% increase in premium feature adoption, directly contributing to ROI growth.
- Worked with Engineering to resolve 85% of issues on first contact for 200+ B2B customers, improving CSAT scores to 90%+.
- Translated customer pain points into actionable product improvements, enhancing user experience and reducing churn.
Education
Bachelor of Science (B.S.) - Psychology
University of Georgia
Athens, GABachelor of Science - Biology
University of South Carolina Aiken
Aiken, SCSkills
- Client Lifecycle Management
- Revenue Retention & Growth
- Stakeholder Engagement
- Data-Driven Decision Making
- Change Management
- Cross-Functional Collaboration
Languages
Spanish
Intermediate
Swahili
Native
Timeline
Clinical Workflow Specialist
IKS Health
01.2019 - 08.2025
Customer Success Manager (Healthcare Operations)
ScribeAmerica
11.2016 - 07.2018
Technical Support Analyst
TaxSlayer Pro
10.2015 - 08.2016
Bachelor of Science (B.S.) - Psychology
University of Georgia
Bachelor of Science - Biology
University of South Carolina Aiken
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