Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Maureen Hills

Mental Health Act Advocate
London,England

Summary

I am a skilled communicator with good verbal and written communication, including telephone and email correspondence. Can effectively express ideas clearly and concisely, both through speaking and writing, adapting styles to different audiences and situations while actively listening and understanding the responses.

Experienced in liaising with patients, relatives, clinicians, solicitors, and judges to support clinical teams in report writing for hearings.

Proficient in drafting reports for local authorities, gained from previous roles at KCA & Turning Point. Committed to supporting patient rights through effective communication and report preparation.

Organised and proactive, with proven abilities in project management and communication. Possesses strong problem-solving skills and ability to coordinate tasks and resources effectively. Aims to drive successful outcomes and streamline processes in the role.

Meticulous Coordinator accustomed to managing complex schedules and logistical details to support seamless operations. Works with internal teams and stakeholders to verify requirements and exceed expectations. Astute problem-solver with high-level negotiation skills.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work history

Mental Health Act Coordinator

South London and Maudsley NHS Foundation Trust
London, England
02.2013 - Current
  • Managed logistics of company events, resulting in smooth operations.
  • Oversaw daily operations, ensuring consistency in quality and service delivery.
  • Collaborated across internal and external departments in preparation of mental health act hearings
  • parties to ensure seamless project execution.
  • Handled administrative tasks, freeing time for senior staff members in weekly reports.
  • Answered phone calls and responded to emails from clients.
  • Addressed customer complaints and resolved issues.
  • Coordinated project meetings, documenting key action items and decisions.
  • Built and maintained strong relationships with partners and key stakeholders.
  • Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.

Pharmacy Liaison Worker

KCA
Reading
08.2009 - 02.2013
  • Organised staff rota to ensure smooth operation of duties.
  • Collaborated closely with management on promotion strategies, boosting store visibility.
  • Facilitated customer relations for increased brand loyalty.
  • Improved team communication by organising weekly meetings.
  • Provided excellent customer service to enhance business reputation.
  • Optimised inventory control for streamlined operations.
  • Displayed teamwork skills to improve overall productivity.
  • Developed training programs, leading to skill enhancement.

Education

Master Youth and Children - Childhood and Youth Studies

The Open University
Milton Keynes
09.2017 - 06.2020

Psychology degree Bachelor Honours - focusing on a particular aspect of human behaviour, thought processes, and mental functions

The Open University
Milton Keynes
09.2012 - 04.2016

Skills

    I have good verbal and written communication skills This includes telephone skills, communicating via email, teams, or one drive to communicate for example to contact patients I would liaise with patients, patient relatives clinicians Solicitors and Judges etc and support their rights by supporting the clinical teams to write their reports for hearings in a specific style I also have experience writing reports whilst studying and when I previously worked for KCA & Turning Point to update the local authority on the progress of their client



Affiliations

  • I lave learnt a new language Patwa and can read and write.
  • the ability to express yourself through illustration. You can use different mediums and tools to create images, forms or shapes. You can make drawings on canvas, paper

Languages

Jamaican Patois
Elementary

Timeline

Master Youth and Children - Childhood and Youth Studies

The Open University
09.2017 - 06.2020

Mental Health Act Coordinator

South London and Maudsley NHS Foundation Trust
02.2013 - Current

Psychology degree Bachelor Honours - focusing on a particular aspect of human behaviour, thought processes, and mental functions

The Open University
09.2012 - 04.2016

Pharmacy Liaison Worker

KCA
08.2009 - 02.2013
Maureen HillsMental Health Act Advocate