Maureen George
Newarthill,Scotland
Summary
Care Systems Adoption Officer with strengths in software implementation and user training. Delivers effective training and support for care planning systems, enhancing team performance and service quality. Cultivates strong relationships with stakeholders to ensure collaborative project outcomes. Bringing strong interpersonal and communication skills, with a knack for problem solving and adaptability. Proven ability to work collaboratively in team environments while maintaining high level of organisation and attention to detail. Eager to contribute enthusiasm and commitment to achieving organisational goals.
Overview
23
23
years of professional experience
Work History
Care Systems Adoption Officer
Sanctuary Care
10.2023 - Current
- Implemented core systems in all Sanctuary Care homes, successfully rolling out Camascope eMAR system.
- Trained staff on Kradle Care Planning Assistant, providing ongoing user support.
- Engaged customers to identify needs and deliver exceptional service.
- Identified issues, analysed information, and developed effective solutions.
- Established courteous relationships to enhance collaboration across teams.
- Addressed concerns, escalating significant issues to supervisor when necessary.
- Resolved customer queries with clear communication and step-by-step guidance.
- Mentored employees to maximize performance and drive team success.
Kradle Implementation Specialist
Sanctuary Care
12.2021 - 10.2023
- Implemented Kradle Care Planning Assistant across all care homes in Scotland.
- Conducted comprehensive system training for Home Managers and Deputies.
- Achieved service time and quality targets through diligent effort.
- Identified issues, analysed information, and proposed actionable solutions.
- Collaborated with team members to meet performance objectives.
- Developed communication materials for team meetings to enhance information flow.
- Executed meticulous planning and coordination to adhere to project schedules.
- Trained and mentored employees to elevate overall team performance.
Covid Tester
Sanctuary Care
02.2021 - 04.2022
- Carried out weekly PCR tests on all staff to minimise risk of exposure of the virus within the service.
- Administered daily LFT tests to minimise risk of virus exposure.
- Carried out PCR tests on all service users weekly to ensure resident safety and wellbeing, and carried out LFT test if they were symptomatic of the virus.
- Carried out weekly PCR tests and LFT tests on named visitors due to Annies Law Legislation, to misnimise rosk to people and service users.
- Implemented infection control measures by disinfecting hard surfaces before and after visits, reducing risk of virus transmission.
- Entered all PCR data to liaise with hospital labs to enform staff of results to ensure they are safe to resume for duties.
- Enforced compliance with mandatory mask wearing and safe distancing restrictions within the service.
Care Team Leader
Sanctuary Care
03.2003 - 06.2020
- Provided quality care services with a friendly and professional demeanor.
- Fostered positive employee relationships by creating a supportive and helpful work environment.
- Assisted in medication ordering, preparation, and administration for 59 residents.
- Collaborated with multidisciplinary teams, including GPs, CPNs, social workers, and district nurses, to enhance care quality for service users.
- Utilised all Sanctuary Care systems, including Atlas, EMAR, and Radar.
- Supported team recruitment efforts through interviewing and onboarding processes.
- Contributed to team performance evaluations and offered constructive feedback to enhance daily goal achievement.
- Conducted audits and risk assessments to maintain regulatory compliance.
- Guided staff in delivering high quality care to service users.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Planned employee workloads and delegated tasks.
Education
SVQ Level 3 - Health and Social Care
City and Guild
Scotland UK2005
Skills
- Customer service
- Team collaboration
- Problem solving
- Care planning
- Software implementation
- User training
- Data analysis
- Mentorship
- Relationship building
- Teamwork
- Microsoft Office proficiency
- Strategic planning
- Critical decision making
- Creative visioning
- Personnel motivation
- Service commitment
- Empathy and compassion
- Professional composure
Timeline
Care Systems Adoption Officer
Sanctuary Care
10.2023 - Current
Kradle Implementation Specialist
Sanctuary Care
12.2021 - 10.2023
Covid Tester
Sanctuary Care
02.2021 - 04.2022
Care Team Leader
Sanctuary Care
03.2003 - 06.2020
SVQ Level 3 - Health and Social Care
City and Guild