Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Maureen Downie

Glasgow,Lanarkshire

Summary

A dedicated professional with expertise in influencing skills, employee coaching, diversity and inclusion, employee relations, and performance management.

Demonstrates a strong ability in a highly unionised environment to enhance organisational effectiveness through strategic initiatives and comprehensive employee support,

Committed to fostering an inclusive workplace while driving performance improvements and achieving key business objectives.


Driven and adaptable, equipped with strong communication and organisational skills, paired with keen ability to build relationships and manage conflicts.


Proficient in delivering key HR functions, such as recruitment and employee relations, with focus on fostering positive workplace culture. Ready to contribute and make significant impact in [Desired Position] role.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work history

HR Advisor

City of Glasgow College
Glasgow
01.2022 - Current
  • Assist HR Manager and team in delivering proactive HR services for college staff.
  • Manage long term absence cases, supporting people to return to work, in line with policy and ensuring reasonable adjustments are put in place.
  • Collaborate with HR Manager and Officer to provide necessary support.
  • Drafted, revised and communicated company policies; ensured adherence at all levels across the organisation.
  • Advise on employment legislation to maintain compliance within the organisation.
  • Delivered excellent customer service to stakeholders and partners.
  • Liaise closely with trade Unions to seek resolution with employees concerns, ensuring fairness and equality at all times
  • Manage long term absence cases, supporting people to return to work, in line with policy and ensuring reasonable adjustments are put in place
  • Contributed to development and monitoring of operational plans aligned with strategic goals.
  • Supported implementation of effective HR policies and procedures.
  • Coached HR team, assisting Officers with workload on flexible working and employee queries.
  • Ensured accuracy of data within college’s HR and ancillary computerised systems.

HR Officer

City of Glasgow College
Glasgow
06.2013 - 12.2021
  • delivered a high quality, customer-focused HR service is consistently provided and referral to HR Manager’s/College departments as required.
  • assist in maintaining proactive employee relations, working with the College’s recognised trade unions to ensure that a positive climate of employee relations is maintained.
  • supported HR Manager’s with case management.
  • supported in the review and update of policies, procedures, forms and processes with regard to up-to-date legislation and best practice.
  • Minute meetings, accompany and support managers initial absence management, discipline/grievance hearings and performance management meetings etc.
  • Liaised with external agencies i.e. occupational health, employee counselling service, pension provider etc.
  • Collating information and running monthly, quarterly and ad hoc reports.
  • Supported recruitment process via preparation of adverts, interview questions, short listing, job descriptions and being involved in interview panels as required, post vacancies on Intranet and Internet as required.
  • Contributed to the delivery of departmental training i.e. HR System, policies etc.
  • Updated HR area on Intranet and Internet as required.
  • Maintained an effective electronic filing systems, ensuring all relevant papers and reports are produced or available as requested.
  • Maintained relevant spreadsheets and data input into ancillary HR systems.




HR Assistant

Cordia Services (LLP)
Glasgow
03.2011 - 05.2013
  • provided first line HR advice and support
  • Updated HRIS (SAP) with employee information
  • Created reports of key data for HR managers
  • supported managers by note taking at disciplinary/grievance meetings
  • supported hiring managers with recruitment process
  • liaised with training department to ensure all staff inductions took place
  • Maintained close relationships with department managers, promoting smoother operations throughout the company.
  • Organised ongoing training sessions to enhance employees' professional development.
  • Upheld confidentiality of sensitive information, adhering to strict data protection laws and regulations.
  • Completed new joiner onboarding documentation and reference checks.

Education

CIPD -

City of Glasgow College
Glasgow
09.2017 - 05.2018

Skills

  • Influencing skills
  • Employee coaching
  • KPI development
  • Diversity and inclusion
  • Employee relations
  • Performance management

Affiliations

  • Reading, travel, Classic cars and spending time with friends and family

References

References available upon request.

Timeline

HR Advisor

City of Glasgow College
01.2022 - Current

CIPD -

City of Glasgow College
09.2017 - 05.2018

HR Officer

City of Glasgow College
06.2013 - 12.2021

HR Assistant

Cordia Services (LLP)
03.2011 - 05.2013

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Maureen Downie