Summary
Overview
Work History
Education
Skills
Quote
Timeline
Generic
Maureen  Anyamene

Maureen Anyamene

Cardiff

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

IT Support Specialist

Unity Bank Plc
08.2018 - 09.2021
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Updated software to safeguard against security flaws.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Delivered onsite technical support for Number employees.
  • Answered questions and provided information to customers about new software or hardware.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware and granted system permissions to new employees.
  • Researched product and issue resolution tactics to address customer concerns.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Computer System Security - IT

University of South Wales
Wales
01.2023

Bachelor Of Computer Science - Information Technology

IMO State University
Nigeria
01.2010

Skills

  • Microsoft Active Directory
  • Backup and Recovery
  • Helpdesk Call Support
  • Operating System Management
  • Computer System Diagnostics Software
  • Hardware Upgrades
  • Technical Support and Assistance
  • Hardware and Software Repair
  • Computer Operating Systems
  • Diagnose Faults
  • Support End-Users
  • Troubleshooting Network Issues
  • Customer Communication and Empathy
  • Microsoft Windows and Office
  • Problem Description
  • Service Desk Team Management
  • Organizational Skills
  • Hardware Replacement

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

IT Support Specialist

Unity Bank Plc
08.2018 - 09.2021

Computer System Security - IT

University of South Wales

Bachelor Of Computer Science - Information Technology

IMO State University
Maureen Anyamene