Summary
Overview
Work history
Education
Skills
Accomplishments
References available
References
Timeline
Generic

Maura Teresa Thacker

Preston,Lancashire

Summary

Experienced professional with expertise in decision-making facilitation, timekeeping and scheduling, and Microsoft Office suite proficiency. Adept in customer service, employee management, and task prioritisation, demonstrating resilience under pressure. Proven team leadership skills, conflict resolution abilities, and a positive attitude, complemented by empathetic listening. Career goal includes advancing into senior management roles to further enhance team performance and operational efficiency.

Overview

32
32
years of professional experience
4
4
years of post-secondary education

Work history

Discharge Facilitator Team Lead

Blackpool Teaching Hospital NHS Foundation Trust
Blackpool, Lancashire
10.2017 - Current
  • Support Discharge Facilitators to ensure they monitor, update and record information / interactions with patients on correct systems, complying with GDPR and using correct terminology
  • Review annual leave/other leave requests to ensure service levels are maintained
  • Hold well being meetings and complete occupational health referrals with tact and discretion, maintaining a respectful dialogue space.
  • Carry out annual appraisals, to identify personal, team and organisational goals.
  • Monitor attendance and record absences to ensure Trust Policies are complied with
  • Hold team meetings and encourage constructive feedback, improving team performance and manage conflict.
  • Co-ordinate service provision.
  • Liaise with divisional and operational managers to communicate capacity and support to identify risks
  • Support the Trusts values in everyday practice
  • Communicate
  • Identify shortfalls in staffing levels, plan contingencies and escalate risks to senior team
  • Work collaboratively with all areas of the Trust to identify pressures and actively support recovery plans to maximise capacity
  • Communicate with partner agencies (Housing, Social Care, Homeless Link Workers) to minimise the impact on length of stay for patients
  • Support the team with patient flow in/out of areas ensuring patients journey is timely and safe
  • Monitor training compliance


Occupational Therapy Technical Instructor

Lancashire and South Cumbria NHS Foundation Trust
Fleetwood, Lancashire
04.2003 - 09.2017
  • Facilitated therapeutic programmes of activity for patients in groups and 1:1 session on a variety of topics
  • Prepare and developed training materials, visual aids and handbooks for relevancy and consistency
  • Assessed needs and capabilities of different types of service users to determine teaching style and session content
  • Record interactions and outcomes of sessions with patients on relevant systems.
  • Assessed and prescribed appropriate adaptive aids to ensure safety and promoting independence.
  • Manage own diary and appointments
  • Undertake a pivotal role during multi disciplinary meetings to ensure clear communications around patients presentation
  • Escalate concerns appropriately and timely
  • Develop and deliver education and training to activity co-ordinators working in the external care sector
  • Engage in annual appraisal to identify training needs, career goals and set objectives / timescales
  • Comply with training needs

HR Administrator

Fox's Biscuits
Wesham, Lancashire
08.1995 - 03.2003
  • Manage onboarding process for new employees
  • Develop and facilitate induction programmes to integrate new staff into the organisation
  • Support payroll operations to ensure timely payments, and manage queries timely and effectively
  • Provide reports regarding absenteeism by production line/shift to identify trends
  • Support Occupational Health with clinics, sending out invitations, providing reports and distributing information in relation to adjustments to working practices for employee limitations
  • Support site Health and Safety Manager with inspections and reports
  • Advise line managers on correct disciplinary procedures and support working towards a resolution
  • Maintain accurate employee records
  • Produce presentation material for recruitment drives
  • Manage diary for Head of HR
  • Liaise with external recruitment agencies
  • Monitor workforce training compliance

REME Administrator

MOD, Berlin
Berlin, Germany
02.1993 - 09.1994
  • Support Unit Captain with comprehensive secretarial support
  • Support the unit to carry out Periodic REME examinations on all MOD Equipment for Armed Forces within Berlin BAOR
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Facilitate internal communications with clear and concise memos and bulletins.
  • Handle sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Manage office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Record meeting minutes and distribute to core staff for effective inter-office communication.

Education

GCSEs -

St Bedes RC High School
Lytham St Annes, Lancashire
09.1986 - 08.1988

NVQ Level 3 - Health

Preston College
Preston, Lancashire
09.2005 - 08.2006

Dementia Mapping

University of Bradford
Bradford
09.2005 - 09.2005

Foundation Skills - Mathematics

Preston College
Preston, Lancashire
09.2007 - 06.2008

Skills

  • Decision-Making facilitation
  • Timekeeping and scheduling
  • Microsoft office suite proficiency
  • Customer Service
  • Employee management
  • Task prioritisation
  • Resilience under pressure
  • Team Leadership
  • Conflict Resolution
  • Positive attitude
  • Empathetic listening

Accomplishments

Received a Trust 'Going The Extra Mile' award from divisional director for covering a role during absence, ensuring the elective surgical programme of activity could go ahead, together with safely managing emergency admissions via the Accident and Emergency department.


I love travel - I am always searching for a new destination. Having lived and travelled a lot as a child I have a natural curiosity about new places - it promotes well being having something to look forward to and is great to be able to have that work/life balance



References available

Referee:


Mrs Ruth Wilson

TOCH Service Lead

Blackpool Teaching Hospitals NHS Foundation Trust

Whinney Heys Road

Blackpool, FY3 8NR

Email:  Ruth.Wilson@nhs.net

Tel: 01253 55281

References

References available upon request.

Timeline

Discharge Facilitator Team Lead

Blackpool Teaching Hospital NHS Foundation Trust
10.2017 - Current

Foundation Skills - Mathematics

Preston College
09.2007 - 06.2008

NVQ Level 3 - Health

Preston College
09.2005 - 08.2006

Dementia Mapping

University of Bradford
09.2005 - 09.2005

Occupational Therapy Technical Instructor

Lancashire and South Cumbria NHS Foundation Trust
04.2003 - 09.2017

HR Administrator

Fox's Biscuits
08.1995 - 03.2003

REME Administrator

MOD, Berlin
02.1993 - 09.1994

GCSEs -

St Bedes RC High School
09.1986 - 08.1988

Similar Profiles

Create profile
Maura Teresa Thacker