Hi, I’m
Maura Quinlan
Lawrence, MA,United States
Summary
Proactive professional with knack for strategic planning and problem-solving, coupled with excellent communication and organization abilities. Experienced office/project manager with focus on delivering complex projects within scope, time, and budget. Proven capability to lead cross-functional teams, and drive project success through strong communication, multi-tasking and problem-solving skills. Experienced at scheduling multiple calendars. Offering strong organizational and communication skills, including excellent phone etiquette and experience with high volume calls. Adept with Microsoft Office Suite software. CRM software, as well as bookkeeping with QuikBooks. Proven track record of enhancing administrative processes and client/management expectations. Friendly, pleasant and efficient on site interactions with clients. Excelling at client facing roles, and client relationships.
Overview
1
Certification
Work history
Priority Chrysler Jeep DealershipSalisbury, MA
Administrative Assistant
07 2025 - Current
Job overview
- Interacted professionally with clients providing excellent service at all times.
- Completed opening and closing procedures,
- Appointment scheduling.
- Used Microsoft Word and other software tools to create documents.
- Teansported valuable merchandise to varied locations.
- Oversaw transfer of vehicles and all relating documents.
- Point of contact for clients, managing reception desk.
- Closed outstanding invoices by managing client payments.
- Supported accurate record-keeping with proficient data entry skills.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Managed front desk duties to ensure smooth operation of reception area.
- Documented financial transactions in Excel and classified each with correct code.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Facilitated internal communication.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
Design Build Masters LLCAndover
Project Manager
12 2023 - 07 2025
Job overview
- Demonstrates strong skills in identifying issues and problem solving.
- Known for meticulous attention to detail and effective communication, ensuring successful project execution and client satisfaction.
- Oversaw project timeline using the Critical Path Method.
- Implemented new scheduling system, enhancing project efficiency.
- Managed billing processes
- Facilitated communication between office and field teams, ensuring project alignment.
- Streamlined office operations and project management, enhancing efficiency.
- Managed payroll with Buildtrend and Paychex software
- Primary point of contact for all client interactions.
Private ClientAndover, MA, United States
Home Care Provider
08 2020 - 12 2024
Job overview
- Provided compassionate home care, ensuring client comfort and safety
- Developed personalized care plans, improving quality of life for an individual with diverse needs
- Meticulously managed medication schedules and monitored vital signs
- Maintained accurate records, facilitating seamless communication with healthcare professionals
- Introduced creative activities to boost cognitive function and emotional well-being
- Adapted care strategies to address evolving client needseffectively
- Coordinated with family members and healthcare teams to ensure comprehensive care
- Facilitated smooth transitions between care settings, enhancing client outcomes
- Implemented fall prevention measures, reducing incidentrates
- Promoted independence through tailored assistance, fostering client confidence and self-reliance
- Delivered personalized home care, enhancing client well-being
- Managed medications, monitored vitals, and maintained detailed records for healthcare coordination.
Design Build Masters LLCAndover
Office Manager
07 2012 - 12 2024
Job overview
- Served as primary point of contact for clients, managed scheduling, payroll, and bookkeeping.
- Meticulously handled bookkeeping and payroll tasks using BuildTrend and Paychex software.
- Ensured accuracy in financial records, adherence to state, IT and GST compliance.
- Supervised project timeline, budget, and KPI's.
- Administered payroll system efficiently, utilizing BuildTrend software and Microsoft Excel avoiding errors or delays in payment cycle.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Implemented new filing systems, improving data retrieval efficiency.
- Streamlined invoice processing procedures for smoother financial operations.
- Maintained company records in compliance with legal requirements.
- Prepared detailed reports for senior management's strategic planning, utilizing BuildTrend and Microsoft Office software.
- Coordinated team meetings for effective communication and project alignment.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Resolved employee conflicts with tactful mediation strategies.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed BuildTrend database to maintain updated records and accuracy.
- Utilised Microsoft Office to manage spreadsheets and deliver specialized reports on CPM and GANTT charts.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Processed invoices and purchase orders with high attention to detail.
- Streamlined office procedures, introducing BuildTrend, Microsoft Office, Zoom and Google Sheets, Teams Workplace software.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
SelfWatertown, MA
Owner/Operator
09 2003 - 07 2014
Job overview
- Small business owner/operator.
- Woodworking, Refurbishing and Up-Cycling Vintage and Antique Furniture.
- Built strong relationships with clients, enhancing brand loyalty.
- Oversaw financial management, ensuring fiscal health of the business.
- Addressed customer complaints promptly, leading to improved customer satisfaction.
- Analysed market trends for strategic planning purposes.
- Implemented new strategies for improved sales growth.
- Developed marketing plans to increase brand visibility.
- Increased customer satisfaction by providing exceptional service.
- Developed and executed comprehensive business strategy, aligning organisational goals with market opportunities and competitive landscape.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Developed winning sales strategies to drive revenue.
Mass General BrighamBoston
Lead Phone Triage Associate
07 2000 - 08 2003
Job overview
- Managed high-volume call triage, improving patient communication and operational efficiency.
- Implemented Epic scheduling processes, boosting physician availability and patient access to care.
- Facilitated patient liaisons.
- Implemented email messaging using Microsoft Office suite.
- Provided empathetic support to patients, addressing concerns promptly.
- Built strong relationships with medical staff, ensuring smooth information flow.
- Utilized call triage system, enhancing patient communication and operational efficiency while managing high-volume inquiries.
- Coordinated with cross-functional teams to optimize data flow across departments.
- Promoted to supervisor of Women's Cancer Center phone operations team within 5 months.
- Online time-sensitive data entry.
Education
Northern Essex Community College
Earning Bachelor’s Degree from Business Administration
University overview
- Focus on Business Administration
- Honours Society Member
Malden High School
Skills
- Microsoft Office Suite, Google Workspace, Epic, CRM Software, Data Entry, Business operations, Scheduling, Communications, Problem-solving, Medical Terminology
- Administration, Telephone triage, Patient support, Excellent written communication and phone etiquette, high volume calls, Customer service
- Time Management, Quilbooks, Payroll, A/P, A/R, Onboarding, Insurance Experience
References
- Leonard Cervone Design Build Masters LLC, (617) 388-1600, Lencervone@gmail.com
- Michelle Collins Priority Dealership, (978) 648-4004, mcollins@prioritycj.com
Certification
- Mass General Brigham Ready to Work
- Patient Care Technologist Program
Accomplishments
- Mass General Brigham's Ready to Work Program , Patient Care Technologist
Timeline
Administrative Assistant
Priority Chrysler Jeep Dealership
07 2025 - Current
Project Manager
Design Build Masters LLC
12 2023 - 07 2025
Home Care Provider
Private Client
08 2020 - 12 2024
Office Manager
Design Build Masters LLC
07 2012 - 12 2024
Owner/Operator
Self
09 2003 - 07 2014
Lead Phone Triage Associate
Mass General Brigham
07 2000 - 08 2003
Northern Essex Community College
Earning Bachelor’s Degree from Business Administration
06/2027
Malden High School
1996