Maura Fernandez Rodriguez
Hounslow,London
Summary
A highly skilled professional with expertise in communication, public speaking, and customer service. Demonstrates calmness under pressure and excels in problem-solving, contributing to effective team management and sales. Multilingual capabilities enhance global collaboration and outreach. Committed to leveraging these skills for continued growth and impactfully contributions within dynamic environments.
Overview
7
7
years of professional experience
Work history
Waitress assistant
A'bbraccetto
London, Uk
06.2025 - Current
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Facilitated smooth operations by setting up tables and booths.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Followed health regulations whilst handling food, promoting safe practices.
- Enhanced dining experience through friendly interaction with customers.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
Sales assistant
Silk and Cashmere
London, Royal Kensington and Chelsea
02.2019 - 03.2020
- Utilised excellent communication skills to provide detailed product information.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
NVQ Level 2 - Mix
NCFE
London 01.2023 - 12.2023
Degree in Digital Marketing - Technology
Ravensbourne University London
London, England 11.2024 -
Personal Shopper Course - Mix
Master D ( On line )
Madrid 07.2025 -
Skills
- Calm under pressure
- Communication skills
- Public speaking
- Leadership
- Multilingual
- Problem-solving
Affiliations
- Read, Dance, Sport practice.
Languages
English
Fluent
Italian
Fluent
Spanish
Fluent
References
References available upon request.
Timeline
Personal Shopper Course - Mix
Master D ( On line )
07.2025 -
Waitress assistant
A'bbraccetto
06.2025 - Current
Degree in Digital Marketing - Technology
Ravensbourne University London
11.2024 -
NVQ Level 2 - Mix
NCFE
01.2023 - 12.2023
Sales assistant
Silk and Cashmere
02.2019 - 03.2020