Maulik Patel

Client: Deutsche Bank AG | London, United Kingdom | 2020 - 2022

• Manage and co-ordinate Technology Refresh, Migration and Decommissioning program

Client: International Airlines Group (IAG) | Heathrow, United Kingdom| 2019 – 2020

• Lead IT Service Management Team across different location for International Airlines Group and its cooperating companies

Client: Sears Holdings Corporation | Queretaro, Mexico |2016-2019

• Lead Major Incident Team and was responsible for the end-to-end efficiency and effectiveness of the work performed to restore critical IT services within the Major Incident Process along with 100 Service Desk Team

Client: BestBuy | Pune- India | 2014 – 2016

• Lead and manage the Command Center Operations and Event Monitoring team for our Client Best Buy Co. Inc. who is an American multinational consumer electronics retailer

• Manage & Lead a team of 20 highly Technical Engineers
• Defect management of in-field product issues with detailed reproduction steps & log information
• Establishing relationships and have regular scheduled interlocks with other technology teams & partners that impact the technical support (e.g. Tool Content Teams, Regional Technical Champs, Product Development and Engineering team
• Participating in bridge calls for discussing the impact and identifying the root cause for any kind of outages.
• Coordinate with various teams and perform user acceptance tests on new product releases.
• Ensure that shifts are resourced adequately as per the business requirements.
• Interface with various departments like Operations, Logistics and Quality for formulating training plan & calendar.
• Recommending monthly reward for outstanding staff and incentive for performing staff

• Testing of different Motherboards (Giga byte Technology) using application language C.
• Test every Plug and I/O device from PCI Slots to the CPU Socket of the boards
• Check every port and connector for functionality
• Finding faults and cracks on the board and perform Quality check for the same.