Maulik Panchal

• Improved warehouse efficiency by skillfully operating various MHE equipment, including forklifts and pallet jacks.
• Performed routine maintenance on MHE equipment, extending its operational life and minimizing downtime.
• Maintained a clean and organized work area, promoting an efficient workspace conducive to increased productivity levels.
• Increased storage capacity by effectively utilizing vertical space through efficient racking techniques.
• Served as a reliable point of contact for warehouse management regarding MHE-related concerns, providing valuable input for process improvement strategies.
• Supported continuous improvement efforts within the warehouse by actively participating in training sessions focused on enhancing MHE operation skills.

• Manage LAN network of warehouses located in Hitchin, Aylesbury, and St Albans,
• Troubleshoot basic network issues such as ADSL broadband issues.
• Creating user accounts, resetting passwords in active directory.
• Creating and applying group policy to the group of users.
• Carry out upgrades and conversions including replacement of component parts e.g. keyboards, monitors, disks etc.
• Undertake fault diagnosis, basic troubleshooting and ensure effective Break fix of Laptops, PCs, Printers.
• General work relates to warehouses.
• Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Pulled and packed shipments to prepare for UPS, FedEx and freight pickup.

• Working closely with the project manager to help plan, manage and implement network changes, produce policies and processes as required including the production of comprehensive documentation.
• Responsible for maintaining and installing lease line/Enterprise networks working as part of a team and operating in a fast-paced, changing, and challenging 24x7 environment.
• Monitor 24/7 Enterprise network by using Zabbix and Dude.
• Deal with general inbound and outbound calls quickly, courteously and efficiently in line with departmental standards, policies and procedures to ensure that all department service levels, and key performance indicators are met.
• Troubleshooting complex production network during and after implementation.
• Good hands-on knowledge of real-time routers and switches.
• Created and updating tickets in the company's private system.
• Network Design and good understanding of WAN and LAN.
• Communicated and negotiated with users, specialists, staff, and suppliers.
• Installation and configuration for the Switches & Routers in Retail & Non-Retail Environment.
• Provided network diagnostics, maintenance and repairs of IT infrastructure.
• Experience with networking Protocols such as TCP/IP, RIP, EIGRP, OSPF, BGP, VPN, DHCP, NAT, PAT, STP
• Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, and territory manager
• Deploying and configuring changes within Network rail production environment.
• Working on a broad range of Zyxel, Digisol, Microtik, Cisco Catalyst switches and router.
• Implementing Monitor Mode and Enforcement Mode to Authenticate client through DOT1x and RADIUS on Cisco ISE server.
• Troubleshooting complex production network during and after implementation.
• Project Rollout and creation of detailed implementation plan, base configuration on catalyst switches and Router.
• Network Design and good understanding of WAN and LAN.
• Reduced downtime for clients by providing efficient technical support and timely issue resolution.

• Responsible for deployment, maintenance and dismantling of a P2P wireless network project of T Tata Teleservices Ltd.
• Carry out feasibility for new sites of installation.
• Coordinated with a team of 15 field engineers, Core team, NOC team and customers to provide a technical operational solution and new deployment of Wireless and Wireline Media.
• Randomly carried out site visits to check the quality of installation and feasibility.
• Manage inventory and data of tools, materials and trackers of projects.
• Experience of installing P2P UBR such as Ubiquiti, ECI, and Redwin.
• Installation and replacement of all network hardware like Router, Switch, Copper modem, IP MUX and RF device
• Ensure that all relevant documentation is completed.
• Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
• Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule.
• Coordinated team members, consultants and material resources across multiple projects and departments.
• Championed best practices in project management across the organization, leading to increased consistency in processes, procedures, and outcomes.
• Boosted team productivity by providing focused direction, clear expectations, and regular performance feedback.
• Monitored project progress, identified risks and took corrective action as needed.
• Reported regularly to managers on project budget, progress, and technical problems.
• Maintained open communication by presenting regular updates on project status to customers.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Worked for Airtel projects, including 4G roll-out, SRAN activity, dismantling of deactivated sites on the off-roll position of Nokia Siemens networks
• Responsible for maintaining project-related activities Trackers, as well as work allocation to the vendor team and taking follow-up of given tasks to the vendor team
• Prepared reports for allocated projects and coordinated with concerned teams
• Attempted meetings with customers, as well as all project handling teams for the fastest roll-out of projects
• To Responds all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager.
• Installation of Hardware or Software either new or upgrading.
• Installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.
• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements.
• To Responds all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager.
• Installation of Hardware or Software either new or upgrading.
• Escalate calls within given time guidelines.
• Installation and configuration for the Switches & Routers in Retail & Non-Retail Environment.
• Troubleshoot basic network issues such as ADSL broadband issues.
• Provided network diagnostics, maintenance and repairs of IT infrastructure.

• Worked as an off-roll employee of Tata Teleservice Limited
• Handled wireless and wireline media complaints, which were allocated to the installation and resolution team, and cleared up by providing engineers, if required, on-site with continuous coordination.
• Managed Oracle CRM compliant flow to achieve desired SLA.
• Identify Alarm on MUX port and do needful.
• Experience of troubleshooting of P2P UBR such as Ubiquiti, ECI, and Redwin.
• To Provide remote technical support to engineers completing site visits.
• Responsible for clear, accurate and punctual communications to internal stakeholders and customer-facing teams.
• Responsible for effective internal and third-party partners / vendor escalation and manage technical interaction in support of the solution.
• Responsible for chairing and driving Management and/or technical conference calls with all required stakeholders.
• I must Ensure all SLA and OLAs are achieved, and escalation processes adhered to.

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