Mattia Pupillo

Lead team of 15 to deliver multiple projects, ensuring alignment and project success. Develop and manage project plans, timelines, and budgets. Coordinate with stakeholders, including executives, customers, and vendors.

• Successfully managed 8-person team to complete 10-month project in 7 months, enabling marketing and sales department to profit extra £30,000 for 2024 budget.
• Spearheaded AMI's international projects for 2024, managing over 25,000 contacts worth £120,000.
• Assisted in development and transition of software to enhance project evolution, improving efficiency and adaptability.

Assisted team members in developing and managing project plans and timelines, ensuring adherence to company standards and guidelines. Managed project coordination by tracking progress, identifying risks, and collaborating with stakeholders to ensure success.

• Successfully managed progression of thousands of students working toward personal training qualifications, ensuring smooth operations and timely diploma completions.
• Oversaw daily progress of thousands of students, achieving record of 150 diploma completions in single month, surpassing previous high by 25%.
• Led initiatives that improved student engagement by 20%, increasing qualification success rates by 15% through optimised training pathways and streamlined support processes.

• Delivered multilingual technical support for over 1,000 Intel products monthly across telephone, email, and social media, maintaining average customer satisfaction score of 95%.
• Resolved 50+ technical inquiries per day, achieving 98% first-contact resolution rate and reducing follow-up inquiries by 20%.
• Coordinated with cross-functional teams, reducing escalation rates by 25% and improving product issue resolution time by 35%.
• Monitored Intel’s global social media channels to address customer concerns proactively.