Matthias Herd

• Leading the Hotel and Team with a Vision of the Best workplace for all in Warsaw, resulting in all time high GTMS score and GPTW recognitions.
• Strengthened market position and driving GOP and owners return to an all time high with a tired product below Hilton Brand Standards by re-energizing the Team spirit and mindset and a focus on strengths rather than challenges:

https://drive.google.com/file/d/1yXfzAwSi-spcIUNQNtxbFgIcPAMbCJ7x/view?usp=sharing

• Maximizing use of space and revenue streams by introducing innovative concepts. F.e.: Relocation of Executive Lounge or First in Country Wundermart and Le Petit Chef concepts:

Unique & Fun Dining Experience in Warsaw | Le Petit Chef

• Leading Hilton and ownership in the process of renewing the management agreement and inspiring for the full Hotel refurbishment and repositioning.
• Streamlined departmental ways of working, resulting in improved efficiency and reduced operational costs.
• Led operational strategies to enhance guest satisfaction and optimize service quality.

• Opening the first Hilton Hotel in Lower Silesia/Poland with the mission to become the new leading Hotel in the region.

Grand Opening: https://www.youtube.com/watch?v=C1AGwn-cUg4

• Developing the building complex together with the owner into a new destination in town.

F.e.: Jazz Event series 2020: https://www.youtube.com/watch?v=H-lfbK62v3U

• Ramping up commercial results quickly and sustainably with an effective business plan to meet short and long-term objectives and market leading premiums.
• Introducing innovative products and services to explore new business opportunities.

F.e.: Ghost kitchen, Miss Kimchi: https://instagram.com/misskimchiwro?utm_medium=copy_link

• Leading and coaching the team to deliver tailor made services, resulting in strong customer loyalty.

F.e.: introducing Korean services: https://youtu.be/ITvZocEr4Ug and https://www.youtube.com/watch?v=yt42qWbwog

• Building a culture of a great place to work and standing out as an employer in a tough labor market.

F.e.: Great place to work culture project: https://www.youtube.com/watch?v=BYvNDKqcQOK&t=2s

• Closing and executing a full refurbishment of 25m€.

Grand opening: https://www.youtube.com/watch?v=YW-d1F7FZaw

• Changing of use of space and operational structure to maximise returns.
• Re-positioning the Hotel with new service and F&B concepts.

F.e.: https://www.emile-plaza.at/en/

• Implementing a new culture to position the Hotel as the luxury Hilton in town, driving guest experience and rate performance.

• Planning of Hotel refurbishment
• Increasing efficiency by clustering HR department with Hilton Mainz
• Supporting launch of new bar hot spot in town "Gekkos" https://www.gekkos-bar.com/