Matthew William Arthur Ford

• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Adhered strictly to policies and procedures for continued company compliance.

Roles involved:

• Team ethic
• Communicating
• Direct marketing
• Street sales

• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.

• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Led shifts and motivated team to drive sales.
• Participated in safety and risk assessments and suggested hazard reduction strategies.
• Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Informed customers regarding ingredients used to address allergy and dietary issues.
• Improved inventory replenishment strategy, boosting profitability by [Number]%.
• Maintained uninterrupted stock availability by correctly analyzing supply chain data.
• Prevented overstocking and running out-of-stock (OOS) through accurate forecasting of supply and demand.

• Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
• Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations.

• Roles Involved Advising Customers Click & Collect Cashier Store, Carried out 9 months' work experience in the Diplomat hotel Llanelli undertaking the duties of chief assistant, waiter, and receptionist in
• Offered advice on product selection for enhanced levels of support and service.
• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Created attractive visual merchandising and shop window displays.
• Handled cash and card payments with accuracy.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.
• Performed daily opening and closing functions and inventory management.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.