Matthew Smith
Summary
Accomplished professional with expertise in consumer technology, known for exceptional customer service excellence and technical communication. Demonstrates strong troubleshooting skills and product demonstration capabilities, ensuring customer satisfaction. Highly adaptable, organised, and detail-focused team player with a proven track record of effective team collaboration.
Overview
4
4
years of professional experience
Work history
Stage Manager and Theatre Technician
Freelance
United Kingdom
2024.04 - Current
- Executed cues precisely during live shows, enhancing performance flow.
- Managed rehearsals effectively, ensuring smooth running of each performance.
- Developed contingency plans ahead of time, mitigating potential disruptions during live performances .
- Facilitated production meetings for clear communication amongst all departments involved in the play production.
- Prepared daily call sheets for cast and crew, ensuring everyone was informed about the schedule .
- Organised props to ensure seamless transitions between scenes.
Technical Director
Northern Star Theatre Arts
Sunderland, Tyne and Wear
2023.04 - 2025.09
- Facilitated successful shows by distributing scripts and scores to cast members on schedule.
- Coordinated with technical crew for seamless performances.
- Directed set construction teams, ensuring adherence to design specifications for authentic stage settings.
- Coordinated technical rehearsals to identify and resolve potential issues before opening night.
- Enabled successful shows with accurate and timely distribution of scripts and scores to cast members.
- Resolved conflicts among cast members to maintain a harmonious work environment.
Customer Experience Team Member
ATG Entertainment
Sunderland, Tyne and Wear
2024.06 - 2025.08
- Assisted guests to their seats, improving overall customer satisfaction.
- Enhanced theatre atmosphere by delivering friendly and professional service to patrons.
- Facilitated timely entry and exit of patrons, reducing disruptions during performances.
- Sold programmes and refreshments, contributing to the theatre's additional income streams.
- Managed merchandise sales to increase theatre revenue.
- Executed day-to-day duties with accuracy and efficiency to support theatre operations.
Crew member
McDonald's
Sunderland, Tyne and Wear
2022.07 - 2023.11
- Managed queues during rush hours, ensuring efficient customer flow and minimising wait times.
- Addressed customer complaints promptly, enhancing satisfaction and trust in service quality.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Ensured adherence to health and safety guidelines in food preparation, reducing risks of cross-contamination.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
Education
UAL Level 3 Extended Diploma - Production Arts
Gateshead College
Gateshead, United Kingdom 2023.09 - 2025.07
Bachelor of Arts - Production Technologies and Stage Management
Royal Central School of Speech and Drama
London, United Kingdom 2025.09 -
Skills
- Technical communication
- Troubleshooting skills
- Product demonstration skills
- Consumer technology expertise
- Team collaboration
- Adaptable, organised, and detail-focused
- Customer service excellence
References
References available upon request.
Timeline
Bachelor of Arts - Production Technologies and Stage Management
Royal Central School of Speech and Drama
2025.09 -
Customer Experience Team Member
ATG Entertainment
2024.06 - 2025.08
Stage Manager and Theatre Technician
Freelance
2024.04 - Current
UAL Level 3 Extended Diploma - Production Arts
Gateshead College
2023.09 - 2025.07
Technical Director
Northern Star Theatre Arts
2023.04 - 2025.09
Crew member
McDonald's
2022.07 - 2023.11