Summary
Overview
Work history
Education
Skills
Interests
Timeline
OperationsManager

Matthew James Tyrrell

Ashton, Lyne, Mossley,Tameside

Summary

Personable Account Manager with 16 years of vehicle leasing industry experience. Excellent client oversight, issue resolution and relationship-building skills. Highly effective at maximising repeat business opportunities. A varied role ensuring all client needs are within met a timely manner. Managing & developing existing customer relationships and retention. Wholly responsible for the quoting, follow up to order and in life re-contracting for Customers

Overview

21
21
years of professional experience

Work history

Production Services Operator

Stepan UK Ltd
Stalybridge, Tameside
02.2021 - Current
  • Of Production Manufacturing
  • In this role I utilised the weighbridge, to load and offload road tankers (from/to) the correct vessels
  • Used SAP to book in and log all goods in/out and material movements
  • Carried out condensate testing, micro sampling and good manufacturing practice
  • Safely dealt with Hazardous, Toxic, Corrosive, Marine pollutants and Flammable chemicals
  • Occasional tasks do require me to wear the correct RPE & PPE to carry out my role safely and effectively
  • Key Achievements
  • Semi-automated the filling of IBC's and drums for customer requirements, improving filling speed and accuracy by 5%
  • Identified equipment malfunctions, arranging prompt repair to maintain production capacity and quality, and performed regular equipment maintenance, reducing failure rates by 4% due to machinery downtime
  • Identified production improvement opportunities, reducing department costs by £1.5K
  • Assessed and mitigated risks to machinery and equipment.
  • Cleaned and maintained equipment following regular schedule for minimal operational disruption.
  • Inspected machinery and equipment function to trace and resolve faults.
  • Tested existing processes to identify weaknesses and inefficiencies, recommending corrective action.
  • Operated manual and automated equipment safely and responsibly for minimised risk.
  • Monitored machine's speed and output quality for consistency.

Chemical Process Technician

Stepan UK Ltd
Stalybridge, Tameside
05.2022 - Current
  • Provided critical operational and technical leadership within a fast-moving, continuous, top tier COMAH organics chemical plant, and also a member of the Site Safety Committee
  • Maintained process documents, updating existing information with new data.
  • Reviewed established safety processes and procedures to determine and address shortcomings.
  • Coordinated workloads to fit with tight deadlines and employee schedules.
  • Responsible for charging Solvents and Sulphuric Acid into the chemical reactors for distillation, working to tight specifications & constantly monitoring active values in the lab to ensure quality
  • Filled in PI sheets on SAP to accurately log yields, downtime extra additions, etc & take samples for testing in the lab (titrations, solids, PH etc)
  • Process and analyse test results for chemical mixtures to promote high-quality yield and take appropriate actions to correct undesirable results
  • Monitor recording instruments, flow metres & panel lights to listen for warning signals
  • Use panel boards, control boards, and semi-automatic equipment to control or operate chemical processes and systems of machines
  • Operate forklifts to move packaged materials and chemical supplies and load and unload trucks
  • Performed maintenance checks and repairs to machinery
  • Collaborate with technical and supervisory personnel to report or resolve conditions affecting safety, efficiency, and product quality
  • Prepare and properly handle hazardous materials and mixtures
  • Monitor chemical reactors using the SCADA operating system & collaborate with a multi- disciplinary team
  • Also work independently at sampling and getting batches approved by making additions, and transferring batches to finished product silos once in spec & approved
  • Occasional tasks do require me to wear the correct RPE & PPE to carry out my role safely and effectively.

Account Manager

Arval
Sale, Trafford
10.2016 - 01.2021
  • A global leader in full service vehicle leasing
  • My role is highly customer focussed and requires exceeding set KPIs
  • Committed to working for this company for sixteen years and have a reputation as a flexible team player, showing I am adaptable and flexible working across different departments and maintaining SLAs throughout significant changes in the business
  • I have a solid background in customer service; I enjoy the fast paced nature of the role and satisfaction in building effective, long-term client relationships
  • Due to my experience I have often found myself supporting and training new team members and motivating colleagues
  • This is a part of my role I find immensely satisfying and I'm keen to develop these skills further
  • Looked after the Crown Commercial Public Sector, working in a team of 6 managing 103 customers ranging from NHS Trusts to local councils
  • Ensured all client needs were met in a timely manner
  • Managed & developed existing customer relationships. Handled customer concerns and complaints to resolve issues and build loyalty.
  • Retained existing customer accounts through consistent engagement and sales data analysis.
  • Responsible for the quoting, follow up to order and in life re-contracting
  • Target based role, related to productivity, sales and vehicle renewal
  • Pro-actively identified process improvements and liaise with internal and external third parties to deliver innovative solutions, whilst considering the cost, impact and controls and implementing these solutions
  • Maximise market / sales potential and develop strong relationships to ensure delivery of a value added service with profitable outcomes
  • Took ownership for all customer complaints, feedback and issues, resolving within SLAs and ensuring that we are fully compliant with any regulations
  • Improved service delivery to the customer and as such increase customer satisfaction (measured by NPS)
  • Investigated low-performing accounts and adapted strategy to support sales and retention.

Vehicle Compliance Associate

Arval, previously GE Capital
10.2006 - 10.2016
  • A varied role ensuring all client fleet vehicles are full compliant at all times, specifically:
  • Ensuring vehicles are within UK road regulations
  • Maintaining MOTs and tax certificates
  • Dealing with speeding, parking and congestion fines from beginning to end ensuring the process is as smooth as possible for all stakeholders
  • Vehicle re-allocation
  • Managed 14 accounts.

Bar 2 Team Leader

08.2005 - 09.2006
  • Managing a team to ensure high customer service standards
  • Training staff
  • Managing stock, deliveries and replenishment to meet customer demand
  • Meeting health and safety, hygiene and licensing regulations.

Customer Service Agent

Gregory Pennington
06.2002 - 07.2005
  • Dealing with inbound calls regarding debt queries
  • Advising on debt management issues.

Education

NVQ 1 2 3 -

South Trafford College
2002

8 GCSEs -

Sale High School
Sale, Trafford
04.2001 -

Skills

  • Software Skills
  • SAP
  • SCADA
  • MS Office / Excel / Word / Power Point
  • SKILLS
  • Excellent IT skills with a thorough knowledge of
  • Microsoft Word, Access, Powerpoint, Excel and Outlook
  • Highly conversant with vehicle websites such as VOSA and 1Link
  • Critical & Outstanding communication
  • Hazardous materials
  • Product and service sales
  • Researched sales leads
  • Sales expertise
  • Client development
  • Converting leads
  • Upsell opportunities
  • Issue resolution
  • Sales forecasting
  • Order processing
  • Salesforce
  • Database management
  • Strong lead development skills
  • Client meetings
  • Customer rapport
  • Customer relationships
  • Relationship-building and management
  • Checking quotes
  • Networking skills
  • Team training
  • Self-motivated
  • Highly competitive
  • Key Performance Indicator monitoring
  • National accounts
  • Interpersonal skills

Interests

Cycling, going to the gym and playing Rugby.

Timeline

Chemical Process Technician

Stepan UK Ltd
05.2022 - Current

Production Services Operator

Stepan UK Ltd
02.2021 - Current

Account Manager

Arval
10.2016 - 01.2021

Vehicle Compliance Associate

Arval, previously GE Capital
10.2006 - 10.2016

Bar 2 Team Leader

08.2005 - 09.2006

Customer Service Agent

Gregory Pennington
06.2002 - 07.2005

8 GCSEs -

Sale High School
04.2001 -

NVQ 1 2 3 -

South Trafford College

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Matthew James Tyrrell