Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Matthew Young

Cheddar,United Kingdom

Summary

A results-driven and proactive professional with a proven track record of exceeding challenging targets and objectives. Skilled in building strong relationships with clients and cross-functional teams, leading to enhanced customer satisfaction, increased sales, and sustained revenue growth. Experienced in managing a diverse customer base across various industries by leveraging technology, innovation, and emerging market trends. A confident leader and dependable team player, with strong ability to work independently, manage priorities, and handle demanding workloads with efficiency.

Overview

19
19
years of professional experience
3
3
years of post-secondary education

Work history

Global Services Account Manager

BT Business
Bristol
03.2015 - 12.2024
  • Global responsibility managing international accounts ,revenue, margin, customer satisfaction objectives.
  • Qualify and submit bids and proposals, building a team with product and financial experts
  • Own, update and manage the CRM tool (Salesforce) .
  • Own and develop strategic relationship with senior customers.
  • Use knowledge of customer industry to generate new leads and contacts.
  • Forecast and manage revenue reporting.
  • Manage customer payment and debt to ensure revenue is billed and delivered to BT
  • Develop relationships with BT external partners such to work jointly into customer base.

BUSINESS TO BUSINESS ACCOUNT EXECUTIVE

BT Business
Bristol, Bristol
11.2005 - 03.2015
  • Working closely with Global Account Team to ensure sales and revenue targets are met.
  • Owned medium to low complexity, high volume sales
  • Work in a virtual team on high value opportunities and bids, owning specific work streams to fit into the wider proposal

Education

Bachelor of Arts - Social Science

University of the West of England
Bristol
09.1991 - 05.1994

Higher National Diploma - Teaching English as a Foreign Language

TEFL Academy
Bristol
01.2025 - 06.2025

Skills

  • Relationship Building
  • Negotiation
  • Communication
  • Decision making
  • Business development

Affiliations

  • I enjoy mountain biking, sport climbing, hiking and trail running. I have written a children’s book with my daughter. I love to travel and have travelled widely in Southern Africa, Southeast Asia and Europe.

Timeline

Higher National Diploma - Teaching English as a Foreign Language

TEFL Academy
01.2025 - 06.2025

Global Services Account Manager

BT Business
03.2015 - 12.2024

BUSINESS TO BUSINESS ACCOUNT EXECUTIVE

BT Business
11.2005 - 03.2015

Bachelor of Arts - Social Science

University of the West of England
09.1991 - 05.1994
Matthew Young