Matthew Woodhouse
Oswaldtwistle,Lancashire
Summary
Adaptable and driven professional with proven ability to analyse data and optimise processes, as well as develop and maintain strong client relationships. Demonstrates critical thinking and problem-solving skills with focus on achieving sales targets and streamlining operations. Poised to drive growth and efficiency in Sales Management roles.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Sales Operations Manager
Partwell Group
Blackburn, Lancashire
03.2025 - Current
- Maintained updated knowledge of industry trends through continuous learning initiatives.
- Nurtured key client relationships, resulting in increased account retention.
- Monitored sales trends and provided insightful forecast reports to senior management.
- Advanced company growth objectives by creating robust strategic plans.
- Streamlined sales operations by implementing efficient process improvements.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Fostered a positive team environment by promoting open communication and feedback.
- Enhanced customer satisfaction with meticulous oversight of after-sales service.
Sales Manager
Partwell
Blackburn, Lancashire
01.2020 - 03.2025
- Managed key accounts, resulting in consistent revenue generation.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Streamlined sales processes to enhance team productivity.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed team of 5 staff, driving performance with motivational strategies to exceed sales targets.
- Responsible for handling customer pricing on key accounts. Managed negotiating tenders with customers.
- Core involvement in securing contracts with suppliers. Heavily involved with sourcing new and alternative suppliers.
- Developed KPI’s for the sales office. Created and maintained dashboards for all sales office team.
- Lead & attend regular SQCDP meetings which are all about processes and lean behaviour.
- Management of service administration (for machinery) which included all aspects of contract management and job scheduling, along with administration for new machine sales and parts orders.
- Created and implemented process for exporting and importing goods to and from the EU, post Brexit.
Business Development Co-Ordinator
Partwell
Blackburn, Lancashire
01.2017 - 01.2020
- Nurtured client relationships, resulting in repeat business and increased referrals.
- Developed strategic business partnerships by proactively identifying and pursuing key industry players.
- Fostered strong customer relationships with superior communication and negotiation skills.
- Fostered a positive work environment, boosting employee morale and productivity levels alike.
- Conducted thorough market research to identify potential business prospects.
- Devised compelling pitches for prospective clients by understanding their unique needs and requirements.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Sales Administrator
Partwell
Blackburn, Lancashire
01.2013 - 01.2017
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Monitored stock levels timely informing procurement on needs for replenishment.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Assisted in the preparation of sales presentations, contributing to successful pitches.
- Managed client database to ensure accurate record-keeping.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Maintained effective communication between sales and other departments.
- Streamlined order processing systems to maximise efficiency.
- Updated company's CRM regularly, enabling accurate tracking of leads and customers.
- Responded to inbound customer email, telephone and social media enquiries promptly.
Sales Office Apprentice
Partwell
Blackburn, Lancashire
01.2011 - 01.2013
- Developed practical skills for enhanced productivity through hands-on training.
- Commended for punctuality and consistent regular attendance which contributed to the team's morale.
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Maintained clean and safe working environment, enhancing overall efficiency.
- Demonstrated strong attention to detail whilst carrying out complex assignments.
- Improved team communication by proactively participating in daily meetings.
- Worked diligently to meet customer needs, resulting in increased satisfaction levels.
Work Experience
Blackburn Council
Blackburn, Lancashire
06.2010 - 06.2010
- I spent one week there as work experience whilst in school. I helped with financial documents and visited schools to conduct financial reports. This was my first taste of working in an office environment and helping customers. This experience was a stepping stone for me and helped push me into sales and customer service.
Education
NVQ Level 2 - Business administration & customer service
Training 2000
Blackburn, Blackburn with Darwen 08.2011 - 08.2012
NVQ Level 3 - Business administration & customer service
Training 2000
Blackburn, Blackburn with Darwen 08.2012 - 08.2013
NVQ Level 4 - Business administration
Training 2000
Blackburn, Blackburn with Darwen 08.2013 - 08.2015
BTEC Level 4 - Business administration
Training 2000
Blackburn, Blackburn with Darwen 08.2013 - 08.2015
GCSEs - Various
Rhyddings Business & Enterprise School
Oswaldtwistle, Lancashire /2006 - /2011
Skills
- Customer relationship management
- Supplier negotiation adeptness
- Result oriented thinking
- Key account management
- Employee motivation
- Resilience under pressure
- Interpersonal communication
- Product knowledge
Accomplishments
- Won the advanced apprentice of the year for Lancashire, Merseyside & Cumbria 2014.
- Won local apprenticeship awards presented by Training 2000 in Blackburn in 2014.
Affiliations
Football, running and generally just being outdoors.
Timeline
Sales Operations Manager
Partwell Group
03.2025 - Current
Sales Manager
Partwell
01.2020 - 03.2025
Business Development Co-Ordinator
Partwell
01.2017 - 01.2020
NVQ Level 4 - Business administration
Training 2000
08.2013 - 08.2015
BTEC Level 4 - Business administration
Training 2000
08.2013 - 08.2015
Sales Administrator
Partwell
01.2013 - 01.2017
NVQ Level 3 - Business administration & customer service
Training 2000
08.2012 - 08.2013
NVQ Level 2 - Business administration & customer service
Training 2000
08.2011 - 08.2012
Sales Office Apprentice
Partwell
01.2011 - 01.2013
Work Experience
Blackburn Council
06.2010 - 06.2010
GCSEs - Various
Rhyddings Business & Enterprise School
/2006 - /2011
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