Matthew West

• Identify new revenue streams for the business
• Manage the day to day running of the business
• Implemented an improved marketing strategy to drive brand awareness and traffic to the website
• Negotiated with vendors to reduce costs and improve margin
• Monthly performance reviews with managers
• Utilised sales data to identify areas of poor performance and set up a plan to improve this
• Interview and recruit new staff

• Managed a team of sales engineers, providing guidance and support to ensure targets were met
• Managed key accounts, building and maintaining strong relationships with clients
• Train new staff to ensure they are comfortable and confident when dealing with clients
• Have weekly and monthly reviews with sales staff to go over their performance and set new personal targets
• Renew and increase key contracts for the business

• 1st and 2nd Line remote support – receiving calls/emails from clients and rectifying their problems using ISL/Logmein remote support systems

• Visiting clients and quoting for new office set ups, confirming costs and monitoring each job to make sure the client is happy up to and post completion

• Selling, installing and configuring security systems for clients – ESET internet security, ESET Endpoint security

• Onsite support – installing NAS drives, software and hardware installations

• Selling support contracts to clients

• Organising rotas

• Managing incoming customer calls and queries

• Cashing up tills and self-service tills at the end of each shift

• Completing the weekly safe count and entering into excel

• Training and supporting Sales Assistants

• Locking up/Opening the store

• Working in a team of up to 10 people

• Taking over the legal side of the store, making sure all processes were complete on time

• Completed a first aid course

• Motivate and organise staff to help the store run more efficiently

• Replenishing and restocking the store throughout the day