Summary
Overview
Work History
Education
Skills
References
Timeline
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Matthew Webb

Gloucester,Gloucestershire

Summary

A detail-oriented Configuration & Database Specialist with expertise in managing bespoke software systems and ensuring seamless performance in Windows Server and SQL Server environments. Proficient in database maintenance, configuration, and troubleshooting, with a growing familiarity in Azure and AWS cloud platforms. Adept at providing second-line support and collaborating with cross-functional teams to deliver tailored technical solutions that align with business objectives.

Overview

9
9
years of professional experience
2032
2032
years of post-secondary education

Work History

Configuration and Database Specialist

SpinMe Ltd
Cheltenham, Gloucestershire
10.2021 - Current

Provided second-line support for bespoke photo studio software, managing configurations and troubleshooting in Windows Server and SQL Server environments. Ensured database performance and maintenance while supporting limited Azure and AWS implementations.

Senior Support Executive

SpinMe Ltd
Cheltenham, Gloucestershire
12.2018 - 10.2021

Delivered advanced technical support to clients via remote sessions and on-site visits, ensuring timely issue resolution. Managed Zendesk and ServiceNow to track and prioritize support tickets while mentoring junior staff to maintain service excellence.

Technical Support Executive

SpinMe Ltd
Cheltenham, Gloucestershire
03.2017 - 12.2018

Provided first-line and remote technical support to clients, utilizing Zendesk to troubleshoot and resolve issues. Ensured client satisfaction through effective communication and occasional on-site visits.

Technical Support Apprentice

SpinMe Ltd
Cheltenham, Gloucestershire
06.2016 - 03.2017

Assisted in delivering technical support to clients, gaining hands-on experience with Helpdesk Mojo. Supported troubleshooting processes via remote sessions and phone calls while developing skills in issue resolution and client relations.

Education

NVQ Level 3 -

Gloucestershire College
Gloucester
04.2001 - 06.2016

A-Levels -

Churchdown School Academy
Gloucester
09.2014 - 06.2016

GCSEs -

Churchdown School Academy
Gloucester, Gloucestershire

NVQ Level 1 -

Churchdown School Academy
Gloucester

Skills

  • Configuration and support of bespoke software systems
  • First and second-line technical support for complex issues
  • Experience with remote and on-site client support
  • Windows Server management and troubleshooting
  • SQL Server database maintenance and performance optimization
  • Proficiency in ticketing systems: Helpdesk Mojo, Zendesk, ServiceNow
  • Proficiency in project managements tools such as JetBrains YouTrack and mondaycom
  • Experience with CRM solutions such as HubSpot
  • Experience with development tools such as GitHub, Jetbrains TeamCity and UpSource
  • Limited experience with Azure and AWS cloud platforms
  • Strong problem-solving and analytical skills
  • Effective communication with technical and non-technical stakeholders
  • Experience in documentation of processes and knowledge sharing

References

References available upon request.

Timeline

Configuration and Database Specialist

SpinMe Ltd
10.2021 - Current

Senior Support Executive

SpinMe Ltd
12.2018 - 10.2021

Technical Support Executive

SpinMe Ltd
03.2017 - 12.2018

Technical Support Apprentice

SpinMe Ltd
06.2016 - 03.2017

A-Levels -

Churchdown School Academy
09.2014 - 06.2016

NVQ Level 3 -

Gloucestershire College
04.2001 - 06.2016

GCSEs -

Churchdown School Academy

NVQ Level 1 -

Churchdown School Academy

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Matthew Webb