Matthew Watson
Account Manager
Glasgow
Summary
Energetic and people-centric subject matter expert with a proven track record in managing teams and successfully delivering projects. Skilled in stakeholder management, with the ability to drive internal processes and bring projects to fruition from the ground up. Experience includes working with start-up companies, instrumental in delivering nationwide circular economy initiatives. Motivated by a desire to continuously develop skillset, now seeking opportunities to further develop career by contributing to meaningful and impactful projects.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
2
2
Certifications
Work History
Retailer Account Manager and Customer Service Executive
Re-turn
07.2023 - Current
- Company Overview: Ireland’s New Deposit Return Scheme
- Managed daily activities of outsourced staff to ensure cross-departmental project costing €300,000 delivered business critical KPI to engage with key stakeholders
- Secured registration of 2500 retailers, ensuring successful launch of Ireland’s Deposit Return Scheme
- Delivered geographical mapping process to locate and profile retailers based on their business characteristics
- Produced external materials including information packs and slideshow presentations published on company website for external stakeholders
- Improved knowledge base to standardise and automate external customer service responses
- Designed robust and rigorous QMS documents to optimise internal processes and efficiently delivery stakeholder value
- Ireland’s New Deposit Return Scheme
Customer Service Associate
Circularity Scotland
10.2022 - 06.2023
- Competently resolved cases and enquiries from a variety of touchpoints including CRM, telephone and email through effective task management
- Co-designed company values which were delivered company-wide to associates, managers, and directors
- Facilitated training sessions and focus groups on corporate values
- Presented to key stakeholders including renowned manufacturers, retailers and trade associations, communicating key updates to fast-changing subject matter
Education
Masters - Management with Enterprise and Business Growth
University of Glasgow
MA - SocSci Business and Management
University of Glasgow
Retail Associate - undefined
Hillfoot Garage
01.2018 - 01.2022
Temporary Retail Associate - undefined
Homebase
09.2017 - 12.2017
Skills
Creativity and innovation
Marketing
Honest and dependable
Excellent communication
Adaptability and flexibility
Documentation and reporting
Customer service
Relationship building
Customer engagement
Goal-oriented mindset
Teamwork and collaboration
Problem-solving
Personaldevelopment
- University of Glasgow Men’s Football Club, Football Strategy Lead, 06/01/24, Present, Driving cultural standards and expectations for varied stakeholders including coaches, student committee and university sports union, in line with club goals and objectives., Developed a student player progression model, ensuring promotion pathway to first team squad.
- University of Glasgow Men’s Football Club, Club President, 06/01/21, 09/30/22, Managed a £20,000 budget, used to invest in new equipment, coaching salaries, analysis, and training programs., Stakeholder management of coaches, university sports union, committee, club members, and local businesses., Delegated tasks to effectively coordinate activities of a 14-member committee., Presented full club performance report at annual AGM to audience of around 100 stakeholders.
Parttimework
- Retail Associate, Hillfoot Garage, 01/01/18, 12/31/22
- Temporary Retail Associate, Homebase, 09/01/17, 12/31/17
Accomplishments
- Business Development - Developed strong relationships with key retailer accounts to secure vital registrations for the launch of a nationwide circular economy initiative.
- Training - Designed and executed training program for company field research team, increasing employee productivity and subject matter knowledge.
- Extra Curricular - Elected President of University of Glasgow Men's Football Club, coordinating the activities of a 15-member student committee.
- Developed a new customer that management implemented for whole department, optimising response times and ensuring customer satisfaction.
Additional Information
Ongoing development through further study in Project Management Online Qualification
Member of Chartered Management Institute, undergoing personal study and seeking mentorship from experienced and successful business professionals
Certification
Chartered management Institute UK - Foundation Chartered Manager Member
Soccer, Gym, Fitness
Lifelong avid supporter of soccer
Continued involvement with university sports club, in strategic lead position supporting activities of student committee and management advisory board
Passionate about fitness and personal health, regularly completing personal training programmes and attempting new sports
Timeline
Retailer Account Manager and Customer Service Executive
Re-turn
07.2023 - Current
Customer Service Associate
Circularity Scotland
10.2022 - 06.2023
Retail Associate - undefined
Hillfoot Garage
01.2018 - 01.2022
Temporary Retail Associate - undefined
Homebase
09.2017 - 12.2017
MA - SocSci Business and Management
University of Glasgow
Masters - Management with Enterprise and Business Growth
University of Glasgow
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