Matthew Waters
Market Drayton,Shropshire
Summary
Dedicated individual motivated to offer top-quality service, utilizing superior communication and negotiation skills. Strong record of managing high-volume task loads with accuracy and timeliness. The ambitious employee brings a strong commitment to personal and professional growth. Eager to improve skill set through hands-on experience. Offers exceptional organization and communication skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Trainee Estate Manager
Peplow Hall Holiday Cottages
Market Drayton, Shropshire
01.2022 - Current
- experience meeting and communicating with tenants/customers via phone, website, and in person.
- In the absence of our bookings manager, I was able to learn how to utilize the bookings system via air BNB and our personal website within a matter of days.
- Executed data-driven sales and marketing strategies to boost revenue.
- Oversaw bookings with accurate calendar management.
- Handled financial transactions.
- a key figure in the general maintenance of five-holiday cottages, for example, landscaping gardens and cleaning both cottages and respected facilities such as hot tubs.
- Directed and supervised front-of-house operations, upholding company standards.
- directly involved with company finances and VAT reports.
- Answered emergency inquiries and resolved IT issues.
Education
A-Levels - Psychology, design, Art
Wrekin College
Wellington, Telford and Wrekin 09.2020 - 06.2022
GCSEs - Art, CIDA, D.T, Maths, combined science, History, English Language/Literature
Wrekin College
Telford 01.2017 - 06.2020
Skills
- Tenant communication skills
- Marketing and advertising
- Customer service
- Customer-focused attitude and Kaizen self outlook
Timeline
Trainee Estate Manager
Peplow Hall Holiday Cottages
01.2022 - Current
A-Levels - Psychology, design, Art
Wrekin College
09.2020 - 06.2022
GCSEs - Art, CIDA, D.T, Maths, combined science, History, English Language/Literature
Wrekin College
01.2017 - 06.2020
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