Matthew Ward

Providing 1st, 2nd & 3rd Line Technical Support for our head office in Stockport as well as our other satellite offices across the UK.

Providing Hardware support for all IT Equipment for our head office in Stockport as well as our other satellite offices across the UK, including PC's/Laptops/iOS Devices/Network Printer's/Local

Printer's/Label Printers etc.

Providing software support for our head office in Stockport as well as our other satellite offices across the UK.

Undertaking project work as required by the IT Department.

Assisting in the procurement of IT hardware and software.

• Assisted in delivering technical support across Europe for clinical and non-clinical systems.
• Provided hardware support for IT equipment throughout Europe, including PCs, laptops, iOS devices, network printers, local printers, and label printers.
• Delivered software support across Europe for all Ossur/Embla medical systems and applications.
• Managed deadlines and adapted to rapidly changing workloads.
• Supported project work as required by IT department.
• Maintained stock control for IT consumables and equipment within IT department.
• Oversaw IT asset management processes.
• Compiled training manuals and user guides for end users.
• Facilitated user training for end users.
• Coordinated with third-party companies to maintain Ossur/Embla medical software, applications, and hardware.

• Deputising for the IT Manager
• Providing 1st, 2nd & 3rd Line Technical Support within Laboratory Medicine, covering clinical and non-clinical lab systems
• Providing Hardware support for all IT Equipment within Laboratory Medicine, including PC's/Laptops/Windows Tablets/Network Printer's/Label Printers etc.
• Providing Software Support for all of Laboratory Medicine's Systems and Applications
• Working to deadlines and rapidly changing workloads
• Helping to provide policies and procedures to meet CPA accreditation and the guidelines within The National Program for IT
• Undertaking project work as required by the directorate
• Undertaking specific tasks to assist in the delivery of the corporate agenda
• Providing stock control for IT consumables and equipment within the directorate
• Responsible for IT Asset management
• Responsible for Regular Data archiving of the Laboratory information system to ensure data integrity and validity
• Assisting in the management of ward-order communications for Laboratory medicine
• Producing training manuals and user guides for the Laboratory Medicine systems & applications
• Providing user training for Laboratory Medicine Applications & Systems
• Liaising with 3rd party companies to maintain Laboratory Medicine's software / applications and hardware
• Managing and up-keeping / maintaining the Laboratory Intranet Microsite & External Website
• Left to further my career

• Deputising for the IT Manager
• Providing 1st, 2nd & 3rd Line Technical Support within Laboratory Medicine, covering clinical and non-clinical lab systems
• Providing Hardware support for all IT Equipment within Laboratory Medicine, including PC's/Laptops/Windows Tablets /Network Printer's/Local Printer's/Label Printers etc
• Providing Software Support for all of Laboratory Medicine's Systems and Applications
• Working to deadlines and rapidly changing workloads
• Helping to provide policies and procedures to meet CPA accreditation and the guidelines within The National Program for IT
• Undertaking project work as required by the directorate
• Undertaking South Sector project work as required by the directorate and South Sector IT Manager
• Undertaking specific tasks to assist in the delivery of the corporate agenda
• Providing stock control for IT consumables and equipment within the directorate
• Responsible for IT Asset management
• Responsible for Regular Data archiving of the Laboratory information system to ensure data integrity and validity
• Assisting in the management of ward-order communications for Laboratory medicine
• Producing training manuals and user guides for the Laboratory Medicine systems & applications
• Providing user training for Laboratory Medicine Applications & Systems
• Liaising with 3rd party companies to maintain Laboratory Medicine's software / applications and hardware
• Managing and up-keeping / maintaining the Laboratory Intranet Microsite & External Website
• Temporary Contract

• Temporary Desktop Technician Co-Ordinator
• Providing 1st, 2nd & 3rd Line Technical Support
• Providing Hardware support for all IT Equipment, Including PC'S / Laptops / Window's Tablet's / iPad's / Network Printer's / Local Printer's / Label Printers etc.
• Providing Software Support for all of the Trust's Systems and Applications Including all versions of Microsoft Office and all versions of Microsoft Windows
• Using our in-house helpdesk system to log and trace all calls/jobs and prioritising them
• Maintaining an up-to-date asset database for the Trust's hardware devices
• Produce training manuals and user guides for the Trust's systems / applications
• Provide training and guidance for the Trust's systems and applications for junior members of staff
• Liaising with 3rd party companies to maintain the Trust's software / applications and hardware
• Providing cover for the department's Ops Log which includes changing the back-up tapes
• Providing cover for the helpdesk
• Providing Network Diagnostics
• Main Lead for the Trust's mobile devices
• Acting lead on various Trust's systems including Audiology/AuditBase, Compuscope, Unisoft GI-Reporting Tool, McAfee Endpoint Encryption
• Main lead for providing users with remote access VPN tokens and keeping the system up to date
• Working to deadlines and rapidly changing workloads
• Providing user training for various IT Systems
• Project / Team Management
• Left to further my career

• First/Second line Support for all of the IT & Telephone faults/queries throughout the UK, working on the Sirius project for the Home Office (Security Cleared)
• Dealing with Windows NT/2000 & Microsoft Office 97/2000 queries and the Home Office in-house software systems
• Password resets, setting up Internet access /permissions, setting up printers etc.
• Using the in-house Helpdesk system to log and trace all calls and prioritising them
• Temporary Contract

• Providing 1st / 2nd and 3rd line hardware and software support for all IT and telephone faults / queries for all of Apex's branches throughout the North-West
• Maintaining an accurate and up-to-date IT Database log of all jobs and prioritising them
• Responsible for assisting the IT Manager in maintaining operational efficiency and maximum productivity of the IT equipment within the organisation
• Setting up / Removing user profiles on the network
• Maintaining an accurate record of all software licenses
• Maintaining a daily system back-up
• Assisting the IT Manager as required in the day- to-day running of the IT Department
• Ordering printer toners as and when required and keeping an up-to-date stock control database
• Maintaining and keeping an up-to-date spreadsheet of all computer hardware and software
• Designed and maintained and kept up to date New User Documents and procedures as well as software and hardware build guides
• Made Redundant