Matthew Wadey

• Assisting in the smooth day-to-day running of shifts across bar, hotel reception, and front-of-house operations.

• Delivering high-quality customer service, resolving complaints professionally, and ensuring guest satisfaction.

• Supporting cellar management including line cleaning, stock rotation, and safe handling of deliveries.

• Handling bar service duties, maintaining cleanliness, and ensuring compliance with licensing regulations.

• Carrying out hotel reception tasks such as guest check-in/out, reservations, and payment processing.

• Responsible for money handling and end-of-day procedures including cashing up tills and reporting discrepancies.

• Learning directly from experienced managers to develop leadership, operational, and problem-solving skills.

• Contributing to team motivation, shift planning, and maintaining high service standards in a busy environment.

• Worked across all areas of the business, including kitchen, front of house, bar, housekeeping, and reception.

• Carried out breakfast chef duties, preparing and serving high-quality breakfasts to hotel guests.

• Assisted in the main hotel restaurant during lunch and dinner service, supporting chefs and delivering excellent table service.

• Took on chef responsibilities during busy shifts, handling food prep, cooking, and maintaining kitchen hygiene standards.

• Performed kitchen porter duties including dishwashing, general cleaning, and supporting the kitchen team.

• Delivered professional front of house service, taking orders, serving food and drinks, and managing guest enquiries.

• Maintained housekeeping standards by cleaning guest rooms and public areas to a high standard.

• Stepped into team leadership and bar management roles as required – overseeing service, managing stock, and ensuring compliance with licensing laws.

• Demonstrated flexibility, teamwork, and initiative in a fast-paced, customer-focused environment.