Matthew Troughton
Grimsby,North East Lincolnshire
Summary
Experienced in leading teams to achieve project goals, encouraging a collaborative environment, and resolving conflicts with ease. Demonstrates strong communication skills and motivating team members. Consistently drives performance improvements and ensures high standards of quality.
Overview
9
9
years of professional experience
Work History
Team Leader
Icleland Food Warehouse
Grimsby, North East Lincolnshire
11.2017 - Current
- Monitored and managed team performance of over 20 employees, identifying areas for improvement and implementing corrective actions.
- Developed training programmes for new hires, improving team skill sets and overall performance.
- Assigned jobs to staff members, clarifying standards for completion to enhance accountability.
- Monitored operations, ensuring adherence to procedures and alignment with Key Performance Indicator (KPI) targets.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Resolved complex customer enquiries, disputes and complaints.
- Cultivated a culture of continuous improvement, encouraging feedback and innovative ideas.
Education
A-Levels - Finance
Franklin College
Grimsby01-2018
BTEC - Double Business
Franklin College
Grimsby01-2018
Skills
- Operational efficiency
- Performance monitoring
- Employee training
- Dispute resolution
- Team leadership
- First-class customer service
Timeline
Team Leader
Icleland Food Warehouse
11.2017 - Current
A-Levels - Finance
Franklin College
BTEC - Double Business
Franklin College