Matthew Tofts

• Optimised vendor contracts to secure favourable terms and conditions while supporting strong relationships.
• Assisted in assessing consumer behaviour trends to inform tailored marketing strategies.
• Contributed to the development of pricing policies aimed at maximising profitability.
• Attended trade fairs to gather insights on industry developments and competitor products.
• Conducted comprehensive spend analysis for cost saving opportunities identification.
• Ensured compliance with company policies whilst managing supplier contracts.
• Monitored contract performance for continuous improvement opportunities exploitation.
• Analysed market trends to inform purchasing decisions.
• Maintained up-to-date knowledge of industry trends for competitive advantage gain.
• Fostered strong relationships with suppliers, enhancing negotiation capabilities.
• Mitigated risks associated with supply chain disruptions through proactive planning.
• Developed strategic sourcing strategies to improve supplier relationships.
• Managed and negotiated contracts for cost reduction and efficiency.
• Organised special sales at specific times to drive customer engagement and move high volumes of products.

• Enhanced store reputation through delivery of exceptional customer service.
• Executed promotional campaigns which improved product visibility.
• Managed inventory effectively to sustain optimal stock levels.
• Boosted store reputation by delivering top-notch customer service.
• Implemented promotional campaigns, leading to increased product visibility.
• Oversaw inventory management for maintaining optimal stock levels.
• Upheld high-quality standards in all sales activities, reflecting positively on brand image.
• Streamlined the sales process through effective leadership.
• Coordinated with other departments to ensure smooth operations.
• Delegated tasks effectively, ensuring team productivity was maximised.
• Established strong client relationships which resulted in repeat business.
• Delivered excellent customer service by addressing and resolving issues promptly.
• Managed customer queries to improve overall service experience.
• Supervised the sales team, enhancing their performance and productivity.

* Service / Installed / Maintained all kinds of water treatment across the UK

* Both domestic & commercial

• Demonstrated products effectively leading to increased sales conversions.
• Utilised excellent communication skills to provide detailed product information.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Built strong relationships with regular customers for repeat business.