MATTHEW TAGG
Camborne,Cornwall
Summary
Professional with strong background in cash management, customer service, and inventory control. Proficient in analyzing profit and loss statements and key performance indicators to inform budget planning and operational strategies. Experienced in health and safety compliance and basic first aid, utilizing tools like Word, Excel, and Outlook to enhance efficiency. Proven ability to implement PPP strategies that drive success while ensuring high service standards.
Overview
26
26
years of professional experience
Work history
Rehabilitation therapist
Cornwall Partnership NHS Foundation Trust
CAMBORNE, Cornwall
04.2022 - Current
- Optimised comfort during therapy sessions using modern adaptive devices.
- Enhanced quality of life for patients through effective rehabilitation techniques.
- Educated families about patient conditions and rehabilitation processes, promoting understanding and cooperation.
- Led training workshops for junior therapists improving standard of therapy provided across team members.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Completed duties to deliver on targets with accuracy and efficiency.
Support care worker
Cornwall Partnership NHS Foundation Trust
CAMBORNE, Cornwall
03.2020 - 04.2022
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Transported clients to medical appointments or other necessary errands thereby providing indispensable logistical support.
- Assisted clients with daily activities for improved quality of life.
- Maintained a clean, safe environment for patients' comfort and safety.
- Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
- Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Prepared tasty and healthy meals to meet dietary requirements.
Mental health support worker
United Response
CAMBORNE, Cornwall
10.2017 - 03.2020
- Ensured medication was correctly administered, improving overall health outcomes.
- Upheld strict confidentiality protocols ensuring respect for patient privacy.
- Facilitated group therapy sessions leading to enhanced community integration.
- Documented progress notes meticulously, enabling accurate patient assessments.
- Fostered improved relationships between patients and family members through mediation.
- Enhanced mental health understanding for service users through psychoeducation.
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
- Encouraged positive lifestyle changes for sustainable mental health improvements.
- Promoted safe environment by adhering to risk assessment guidelines.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
Bar Associate
JDW
09.1999 - 09.2017
- Moved up to Team Leader in Nov 1999, then on to the management training in Dec 1999 @ The Imperial, Exeter.
- Moved to London 2002 and worked in The Railway, Putney.
- Moved to Cornwall July 2003 until November 2003 and worked at The Towan Blystra.
- Moved back to The Imperial November 2003 as Grade 4 (deputy manager).
- Moved back to The Towan Blystra March 2005 as Kitchen Manager for 6 years.
- Moved to The John Francis Bassett, Camborne as KM, before moving front of house.
- Became Pub Manager at The White Ball Inn, Tiverton, in June 2013.
- In my first year as PM at The White Ball I have had Record sales (£1,240,000. +10% LFL sales) 10 record food weeks (£78,500, +18% LFL food sales) ROGI of +18%, 5
- SOTD, 4 Green stocks. Finished the year 88% CQSMA YTD and only 7 complaints in 52 weeks.
- My second year LFL SALES +10.4%, with MAT showing second year record sales (£1,265,000) and +19.5% ROGI and record profit £278,500.
- June 2015 Moved to Georges Meeting House, Exeter, one of the company's flagship pubs as Pub manager.
- My first year here I will hit record sales (£1.850 mill) and record profit (£385,000).
- Aug 16- Sept 17 I then left JDW to open a new Restaurant in the new Guildhall food hall in Exeter called The Stable which was a Pizza and cider restaurant. I had avg sales of around 35-45k a week over the months of Nov-Dec.
- September 2017 Moved back to JDW and Cornwall to run The HainLine, St Ives. So Far I have increased the LFL profit by 5% and LFL sales by 6.7%. P&L reads we will achieve record Profit and sales by P12 (£120k profit and sales of £1.2mil).
- Improved efficiency by multitasking during busy periods.
- Assisted in setting up events at the bar resulting in smooth operations.
- Adhered strictly to health and safety regulations offering safe drinking premises.
- Prepared drinks quickly without compromising on quality or taste.
- Offered personalised service to regular customers enhancing loyalty.
- Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
- Served customers with a friendly demeanor, improving overall bar atmosphere.
- Worked well under pressure maintaining high standards of service even during rush hours.
- Collaborated closely with management on promotional activities attracting more clientele.
- Managed inventory effectively, reducing wastage of resources.
- Coordinated with kitchen staff for food orders, enhancing customer experience.
- Handled cash transactions accurately, ensuring financial integrity of the establishment.
- Continually kept abreast with latest trends in mixology delivering innovative drink options to patrons.
- Maintained stock levels to prevent shortage during peak hours.
- Ensured cleanliness of bar area for a comfortable drinking environment.
- Utilised effective communication skills with colleagues fostering a positive working environment.
- Actively participated in team meetings contributing valuable suggestions for improvement.
- Demonstrated knowledge of various spirits and cocktails increasing customer trust and satisfaction.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Skills
- Cash management
- Customer care
- Stock management
- PPP
- H&S
- NLCPLH
- Basic First Aid
- Word
- Excel
- Outlook
- Reading p&l
- Understanding KPI
- Budget plans
Affiliations
- I am the youth chairman at Camborne rugby club
Accomplishments
I finished 3rd in the Camborne awards for Community Sporting awards this year
I was nominated volunteer of the year by England RFU last year
I am on the board of Directors for Camborne Rugby Club
Timeline
Rehabilitation therapist
Cornwall Partnership NHS Foundation Trust
04.2022 - Current
Support care worker
Cornwall Partnership NHS Foundation Trust
03.2020 - 04.2022
Mental health support worker
United Response
10.2017 - 03.2020
Bar Associate
JDW
09.1999 - 09.2017
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