Matthew Smart

• Established and maintained positive, profitable client relationships through superb communication.
• Maintained contact with customers throughout sales and pre-delivery process.
• Optimised sales methods to best engage, acquire and retain customers.
• Analysed industry and competitor trends to enhance sales strategy.
• Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
• Customized promotional strategies to meet needs of different clients, products and services.
• Generated new leads and opportunities to maximise revenue.
• Understood customer needs to craft exceptional sales journeys.
• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
• Built long-term relationships with customers and generated referrals from existing clients.

• Interfaced with line providers to install telecommunication links.
• Operated electronic measuring instruments with precision.
• Designed procedures for installation, security testing and graphical user interface testing.
• Increased customer satisfaction by resolving issues.
• Customer Service Engineer performing installation and repair of analogue and digital lines to end users.

Installation and repair of Vehicle Air Conditioning Systems which required an understanding of electrical and mechanical car systems.

Work carried out at Main Dealer and independent garages all over the UK.