Summary
Overview
Work history
Education
Skills
Timeline
Generic

Matthew Sloan

Belfast, Northern Ireland, United Kingdom,Antrim

Summary

Passionate about gaining strong customer service experience to further my communication and people skills. Through my academic pursuits via linguistics and language, I am focused on striving to make others feel accommodated and listened to, providing customers with a positive, professional attitude. I enjoy working proactively, whether that be a collaboration or an independent endeavour.

Through social media administration and marketing, I have developed a means of reaching out to others, influencing and promoting brand deals efficiently. Prior to this, I have worked as a progressive student representative, with gaining the experience of coordinating and developing student representation across campus. I was both supportive and approachable, communicating easily with students and senior staff.

In both work and academia, I have persisted to try and create positive change for a student or customer. I am adept in conflict resolution skills, solving problems efficiently and effectively.

Overview

10
10
years of professional experience

Work history

Social Media Marketing and Administration

Conor Joyce
Belfast
2022.10 - Current
  • Delivered social media advertisements to brands e.g Fairy Liquid and Loop Earplugs.
  • Co-produced, edited, and promoted content for the social media platform TikTok.
  • Developed proficiency in technology; specifically Excel, Word, Powerpoint, etc. for creating, updating and influencing brand deal contacts.

STUDENT REPRESENTATIVE

Ruth Slater
Lancashire, Ormskirk, Lancashire, England
2019.10 - 2022.09
  • Packing work and sending any mail needed in and out of the university.
  • Ran campus tours, organised students who came from other schools and assisted anyone who needed help with understanding their chosen field.
  • Assisted in coordination, support and development of academic representation across English, my chosen degree, as well as other degree types like STEM.
  • Physical promotional duties on campus and setting up events ran by the university to promote it.

English Tutor

Walter Bradshaw
Southport and Belfast, Lancashire and Antrim
2018.09 - 2019.08
  • Adapted teaching style according to varying pupil abilities, achieving equitable education delivery.
  • Tailored lessons to meet specific learner needs and objectives.
  • Prepared students for examinations, resulting in improved test scores.
  • Enhanced student comprehension by creating engaging lesson plans.
  • Evaluated student progress on a regular basis, adjusting teaching strategies accordingly.
  • Increased confidence in English language use via constant practice and reinforcement methods.
  • Maintained organised digital archives for easy retrieval of project files.
  • Advanced language skills to ensure academic success in English subject areas.
  • Encouraged critical thinking with thought-provoking class discussions and activities.

Customer Service

Joe Macklin
Belfast, Northern Ireland
2017.06 - 2018.09
  • Dealing with customer queries and customer complaints as well as potential refunds.
  • Handling any order discrepancies (any issues with
  • Handling online business orders.
  • Checking off deliveries (managing the different sizes, colours and brand names of the products).
  • Putting the merchandise on the racks and shelves.

SYNC NI

Work Experience
Belfast, Northern Ireland , Antrim
2016.01 - 2016.01
  • Updated, added, proofread and reviewed over 1000 contacts to the subscription of Sync NI’s magazine.
  • Wrote a technology article for the company which was posted on Sync NI’s website.

Education

Bachelor of Arts - English

Edge Hill University
Lancashire, England

A-Levels - English: B, Media Studies: A.

St. Mary's Christian Brothers Grammar School
Belfast
08.2017

GCSE -

Malone Integrated College
Belfast
08.2015

Skills

  • Attention to detail
  • Data management
  • Copywriting
  • Communication skills
  • Conflict resolution
  • Multi-tasking
  • Exemplary communication skills

Timeline

Social Media Marketing and Administration

Conor Joyce
2022.10 - Current

STUDENT REPRESENTATIVE

Ruth Slater
2019.10 - 2022.09

English Tutor

Walter Bradshaw
2018.09 - 2019.08

Customer Service

Joe Macklin
2017.06 - 2018.09

SYNC NI

Work Experience
2016.01 - 2016.01

Bachelor of Arts - English

Edge Hill University

A-Levels - English: B, Media Studies: A.

St. Mary's Christian Brothers Grammar School

GCSE -

Malone Integrated College
Matthew Sloan