MATTHEW SIMPSON
Manchester/Liverpool
Summary
Customer-focused professional with strong communication and problem-solving skills. Demonstrated leadership in time management and multitasking while thriving under pressure. Experienced in active listening, workplace mediation, and team delegation to drive performance. Proficient in computer operations and cash handling, committed to delivering outstanding service through empathy and constructive feedback.
Overview
1
1
Certification
2
2
years of post-secondary education
4
4
years of professional experience
Work history
Supervisor
Screwfix
Ormskirk, Lancashire
2025.08 - Current
- Delegated tasks effectively to ensure balanced workload among team members.
- Enforce safety regulations daily to keep work environment safe.
- Promoted a culture of safety by enforcing compliance with regulations to support safe operations daily.
- Spot potential risks early and mitigate issues through proactive actions.
- Assisted in recruitment process by conducting interviews and selecting quality candidates.
- Facilitated open dialogue during daily team check-ins to enhance team inclusion.
- Resolve customer complaints promptly to maintain service consistency.
- Apply company policies thoroughly to maintain high service standards.
Placement
Agency of Boom
2023.01 - 2023.06
- Develop marketing strategies that improve engagement with the target audience.
- Analyse performance metrics to explain campaign effectiveness and next steps.
- Curated compelling social media content, boosting brand awareness among target audiences.
- Managed small business social media profiles, ensuring content consistency across platforms.
- Created engaging social media posts for small businesses, enhancing creativity and organization.
- Collaborated with the team to plan innovative digital marketing activities.
Retail Assistant
Screwfix
Ormskirk, Lancashire
2022.08 - 2025.08
- Answered customer queries and provided product information to enhance satisfaction.
- Listened to customer needs and clarified delivery cost expectations before confirming options.
- Suggested alternative stock choices to align with customer needs and available options.
- Operated cash register efficiently to minimise queues at checkout points.
- Restocked shelves regularly to ensure products were always available for customers.
- Updated product displays frequently to attract customer attention and enhance store aesthetics.
- Planned seasonal and special-offer displays, with team support, for promotions.
Education
BSc (Hons) - Marketing
Edge Hill University
Ormskirk, LancashireA-Levels - Business Studies
HOLY CROSS COLLEGE
Manchester, MAN 2019.09 - 2021.07
GCSE - COMBINED SCI TRILOGY TIER H, BUSINESS STUDIES, ENGLISH LANGUAGE, ENGLISH LITERATURE, GEOGRAPHY, MATHEMATICS
ELTON HIGH SCHOOL
Bury, Borough of BurySkills
- Customer service
- Financial transaction management
- Product knowledge
- Problem solving
- Multitasking
- Time management
- Resilience under pressure
- Effective communication
- Active listening
- Leadership
- Delegating effectively
- Customer satisfaction
- Constructive criticism
- Workplace mediation
- Patience and empathy
- Computer skills
Websites, Portfolios and Profiles
https://www.linkedin.com/in/matthew-simpson-65a7b2245
Volunteer Experience
- Captain, Football Team, Bury, Having captained my football team in Bury for several years I was able to gain leadership skills and expand my people skills, enabling me to understand what the players requirements, thoughts and needs were. I have inherited this by becoming the captain of a 5 a side team at Edge Hill University.
- Marketing Course Representative, Additionally, I am one of the Marketing Course Representatives so if any of the people in the course have issues, I will review their concerns and deal with them appropriately.
- Placement, Agency of Boom, Whilst working for the agency, I have gained certain skills in terms of Creativity and Organizational whilst creating Social media posts and handling Small businesses social media profiles.
Certification
- CMI Level 5 Certificate in Management and Leadership (Using data and information for decision making and Conducting a Management project)
Affiliations
- Football
- NFL
- Gym
Timeline
Supervisor
Screwfix
2025.08 - Current
Placement
Agency of Boom
2023.01 - 2023.06
Retail Assistant
Screwfix
2022.08 - 2025.08
A-Levels - Business Studies
HOLY CROSS COLLEGE
2019.09 - 2021.07
BSc (Hons) - Marketing
Edge Hill University
GCSE - COMBINED SCI TRILOGY TIER H, BUSINESS STUDIES, ENGLISH LANGUAGE, ENGLISH LITERATURE, GEOGRAPHY, MATHEMATICS
ELTON HIGH SCHOOL