Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Matthew Sawyer

Ringmer,East Sussex

Summary

Organized and independent individual with strong time management and problem-solving skills. Detail-oriented with a proven ability to learn new tasks quickly.

Been praised for fostering positive interactions and enhancing customer satisfaction in fast-paced environments. Committed to creating welcoming atmospheres and ensuring efficient service delivery.

Hardworking and respectful and willing to take on all responsibilities to meet team goals.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Front of house team member

Glyndebourne Opera House
Glynedbourne, East Sussex
05.2025 - Current
  • Enhanced guest experience with a friendly and helpful attitude.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Adapted swiftly to changing situations for uninterrupted service quality.
  • Assisted guests with queries or requests for optimal guest experience.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Maintained high standards of customer service during peak times.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Practiced healthy and safety measures to comply with regulations.

Crew member

McDonalds
Uckfield, East Sussex
09.2023 - 03.2024
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.

Education

BTec - Animal Management

Plumpton College
Plumpton, East Sussex
09.2022 - 07.2023

GCSEs - Maths

Plumpton college
Plumpton, East Sussex
09.2022 - 07.2023

BTEC - Applied science

Plumptn College
Plumpton, East Sussex

Skills

  • Technical equipment use
  • Welcoming demeanour
  • Tactfulness with difficult customers
  • Health and Safety Compliance
  • Cash handling
  • Order processing
  • Positive attitude
  • Food safety and hygiene
  • Composure under pressure
  • Customer experience
  • Customer Service

Affiliations

I enjoy mountain biking and go-karting as well as taking my dogs for walks in the countryside.


References

References available upon request.

Timeline

Front of house team member

Glyndebourne Opera House
05.2025 - Current

Crew member

McDonalds
09.2023 - 03.2024

BTec - Animal Management

Plumpton College
09.2022 - 07.2023

GCSEs - Maths

Plumpton college
09.2022 - 07.2023

BTEC - Applied science

Plumptn College

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Matthew Sawyer