Matthew Rutter
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work history
Sales
Project Heating Solutions
National
02.2023 - Current
- To meet annual targets, created compelling sales proposals that highlighted the benefits of our offerings.
- Collaborated closely with installation teams to ensure smooth project execution.
- Provided training sessions for new team members, sharing best practices from my own experiences.
- Conducted detailed market research to identify potential clients for solar products.
- Tailored pitches to suit individual customer requirements, ensuring satisfaction and loyalty.
- Boosted client's understanding of solar products by providing comprehensive product presentations.
- Forged strong relationships with clients, resulting in repeat business and referrals.
- Championed sustainability through active promotion of renewable energy solutions.
Social media specialist
Self Employed
National
09.2020 - 02.2023
- Increased social media engagement with key demographics month over month.
- Aligned multimedia content and digital assets including videos, testimonials, graphics and blogs to match brand style and tone of voice.
- Collaborated with cross-functional teams to align social media efforts with overall marketing goals.
- Spearheaded paid and organic social media campaigns, increasing customer awareness and market profile.
- Defined and monitored relevant trends, areas of growth and campaign performance indicators using Google Analytics.
- Executed campaigns within time and budget constraints to achieve excellent client satisfaction.
- Recruited writers and creators to build content across multiple platforms, building brand reach.
Store manager
Subway
, Lincolnshire
11.2017 - 09.2020
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Increased year-on-year sales, implementing strategic business growth and retention initiatives.
- Hired and trained dedicated and high-achieving sales teams.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Generated accurate summaries and YoY growth percentage for accounts.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
Administration Manager
Argos
Lincoln/Regional, Lincolnshire
08.2015 - 11.2017
- Monitored department workload, coordinating activities to minimise resource concerns.
- Planned, coordinated and optimised administrative procedures.
- Controlled, monitored and documented administrative processes and procedures.
- Prepared, filed and posted critical financial documents to support budget governance.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Updated office management on team's activities and progress at weekly meetings.
- Professionally represented Argos by acting as reliable first point of contact for over several hundred candidates.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
- Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
Customer Service Manager
Argos
Scunthorpe , North Lincolnshire
11.2010 - 08.2015
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Delivered feedback constructively to enhance staff performance.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Took ownership of escalated customer issues and followed through to resolution.
- Analysed statistics and KPIs to identify potential service improvements.
General Manager
Revolution
Scunthorpe , North Lincolnshire
06.2006 - 11.2010
- Increased overall operational efficiency by implementing new management strategies.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Successfully negotiated contracts with suppliers to reduce costs.
- Monitored market trends, staying ahead of industry changes.
- Facilitated smooth coordination between warehouse and sales departments, ensuring prompt order fulfilment.
- Conducted market research, identifying competitive pricing trends.
- Executed purchasing orders, improving stock inventory levels.
- Gathered and analysed stock and merchandise requirements data to develop buying specifications and criteria.
Education
NVQ Level 3 - Business and Retail management
Grimsby Institute
Grimsby, North LincolnshireHigher National Diploma - Renewable Energy Engineer
Doncaster University
Doncaster, South Yorkshire11.2022
CIPD Level 3 in people practice
ICS Learn/CIPD
04.2024 - 01.2025
Skills
- Customer Service
- Leadership skills
- Strategic planning
- Project Management
- Training and Development
Timeline
CIPD Level 3 in people practice
ICS Learn/CIPD
04.2024 - 01.2025
Sales
Project Heating Solutions
02.2023 - Current
Social media specialist
Self Employed
09.2020 - 02.2023
Store manager
Subway
11.2017 - 09.2020
Administration Manager
Argos
08.2015 - 11.2017
Customer Service Manager
Argos
11.2010 - 08.2015
General Manager
Revolution
06.2006 - 11.2010
NVQ Level 3 - Business and Retail management
Grimsby Institute
Higher National Diploma - Renewable Energy Engineer
Doncaster University
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