Motivated and positive individual with over 20 years experience in Adult learning, coaching and training.
Over 10 years experience of Multi-Site Management.
Noted for exceptional interpersonal skills and building lasting professional relationships.
After a period of redundancy, now seeking Full or Part time employment, where I can use my extensive skills within the workplace environment.
Implemented the creation, allocation, and effectiveness of various online learning modules, including Foundation Level Compliance, Advanced AML & CTF, Safer Gambling Interactions, Sports Betting Integrity, Tax Evasion, and PML Holder Training.
Created a roadmap for all global mandatory training, ensuring clear objectives are outlined, and timelines are in place for multi departmental stakeholders. A global completion rate of 97% has been achieved in the last three years, covering approximately 27,000 employees.
Created and managed the 'Governance Learning Academy', a fully tailored proprietary training programme, primarily for the benefit of the Legal and Compliance community across the group. The Legal & Compliance Training Academy gave all L&C colleagues, plus guest invitees, opportunities to further enhance their skill set and knowledge by attending sessions delivered by partner law firms such as DLA Piper, Mishcon de Reya, and Clifford Chance on various subject matters under three broad umbrellas. 1. Technical (e.g. M&A processes, contract negotiation. 2. Industry (e.g. AML in the Gambling Industry, principles of bookmaking. 3. Soft Skills/Other (e.g.). Prioritisation, diversity, and inclusion.
Managed all training workstreams within the contract between EPIC Global Solutions and Entain. Organised and delivered classroom and remote classroom training sessions to group-wide colleagues, both internally and alongside EPIC Global Solutions.
Responsible for creating and delivering training courses for all members of staff, from new employees to Middle and Senior Management, on various subjects including Customer Service, Conflict Management, and Social Responsibility/Compliance.
Identify training requirements for all levels of staff, including middle and senior management, based on factors such as KPI's.
Worked collaboratively with external companies, such as Gambling Integrity Services, to create e-learning in response to applicable government legislation.
I began my career as an Assistant Manager and within the first year of service was promoted to the role of single site Manager.
I was then promoted to District/Area Manager, with full operational accountability for multiple sites across London.
In 2005 I transitioned to the role of project trainer, covering various national workstreams including soft skills, compliance and system processes.
20 years' experience of working within a Training & Development role
26 years' experience of working in the leisure industry
Experience of identifying training needs, designing content, implementing training plans, and delivering online and live training to colleagues of all levels
Ability to motivate and manage successful teams
Positive and proactive approach
Technical course design
Constructive feedback
E-Learning platforms
Adult instructional and learning techniques
Coaching expertise
Constructive feedback