Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Matthew Robertson

London

Summary

Accomplished real estate and membership management professional with expertise in residential sales, leasing and portfolio management. Proven track record of exceeding KPIs, driving asset transactions and delivering exceptional customer service. Skilled in market analysis, property valuation and leveraging digital platforms to optimize marketing and sales strategies.

Experienced in high net worth client engagement, business administration and contract negotiation. Adept at generating new sales opportunities through networking, cold calling and referrals, consistently driving membership and revenue growth. Strong ability to foster community engagement, build lasting client relationships and enhance retention through proactive outreach.

Energetic, solution focused and highly organized with excellent communication and leadership skills. Passionate about delivering results driven solutions, maintaining professionalism and driving business success through strategic planning and client centric initiatives.

Overview

6
6
years of professional experience

Work history

Membership Executive

Home House Collection
London
10.2024 - Current
  • Generates new sales opportunities through networking, and member referrals, walk-ins, cold calling, consistently driving membership growth.
  • Manages new membership documentation, explains terms, and arrange payment methods, ensuring seamless onboarding experience.
  • Establishes and maintains strong relationships with 1000+ current members, increasing retention and community engagement.
  • Promotes and attends internal/external club social events to nurture welcoming and vibrant environment fostering sense of community.
  • Negotiates sales and partnership agreements, closes deals, and consistently meets or exceeded sales targets.
  • Conducts market research and gathers customer insights to tailor sales strategies and improve membership offerings.
  • Plays key role in growing membership base and increasing overall club engagement through proactive outreach and relationship management.

Physical Asset Portfolio Manager

Ray White Remuera
Auckland
11.2022 - 04.2024
  • Oversaw daily operations and maintenance of real estate properties, ensuring optimal functionality and tenant satisfaction. Handled tenant inquiries, lease agreements, and property inspections, while also coordinating contractors and managing financial aspects such as rent collection and budgeting.
  • Have keen eye for detail and strong communication skills, effectively upheld property values and fostered positive landlord-tenant relationships.
  • Within 3 years managed portfolio grew from 60 properties to over 200 properties, 130 landlords and 350+ tenants.
  • Recommended changes to client portfolios based on new information about market conditions.
  • Evaluated investment portfolio and recommended strategies to increase growth.

Operations Manager

Ray White Remuera
Auckland
06.2021 - 11.2022
  • Assumed pivotal responsibility of overseeing business accounts, meticulously tracking payments, managing disbursements to suppliers and landlords, and skilfully crafting and approving contractual agreements.
  • Additionally, played crucial role in providing dedicated support to team of property managers in nurturing client relationships, addressing and resolving complaints, and orchestrating tribunal actions when necessary.
  • Managed 10,000 person database which included speaking with entire database annually then further weekly communications with pipeline figures.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.

Political Assisstant

New Zealand National Party
Auckland
05.2021 - 12.2023
  • Conducted in-depth political research and policy analysis to support Northern Region MP's in parliamentary duties and decision-making.
  • Drafted speeches, press releases, and correspondence, ensuring clear and effective communication with constituents and stakeholders.
  • Engaged with 40,000 local constituents, addressed concerns, and provided assistance on local and national issues to strengthen community relations.
  • Assisted in campaign activities, including event planning, voter outreach, and communications to enhance public engagement.
  • Built and maintained strong relationships with political figures, organisations, and government bodies to support policy initiatives and networking.

Sales Associate

Ray White Remuera
Auckland
08.2020 - 03.2022
  • Integral part of high-performing sales team with whom ranked within top 1% of Ray White's global network. Contributions were instrumental in facilitating comprehensive lifecycle of property transactions, encompassing property appraisal, listing, strategic marketing, viewing, adept sales execution, and seamless settlement.
  • Notably, operations were situated within fiercely competitive regional real estate market, predominantly characterised by properties valued between $2.5 million and $15 million NZD.

Youth Advisory Council

Embassy of The United States of America
Auckland
03.2020 - 03.2021
  • Government representative specialising in youth perspective internationally serving as strategic liaison between governmental bodies and diverse needs of youth populations in both NZ and USA. Through meticulous research and cross-cultural engagement formulated policies and initiatives tailored to address multifaceted challenges faced by young people during Covid-19 Pandemic.
  • Primary objective was to provide essential support to embassy in serving its citizens and to extend assistance to young individuals, both within United States and globally. Expertise lay in fostering inclusive decision-making processes, advocating for youth empowerment, and ensuring that international policies align with aspirations and rights of next generation.
  • Encouraged participation and engagement in planned activities.

Salesperson/assistant and admin

Ray White Stonefields - Maguire Realty Ltd (REAA 2008)
Auckland
06.2019 - 05.2020
  • Conducted market analysis to estimated values or properties by using approved formulas and outlined calculations to guarantee competitive market price. Along with preparing formal documents such as Sale and Purchase Agreements, Property Titles, and Land Information Memorandums daily. This ensured accurate compliance which led to scrutinised mindset and attention to detail
  • Working with very strict deadlines has formed great work ethic that performs well under pressure and stress. Maintained top sales levels earning multiple company awards including: Executive member: $150K in GCI 2019 - 2020, Premier member: $300K in GCI 2019 - 2020, Elite Member: $600K in GCI 2019 - 2020 and, Supreme Growth - Number 10 Nationally 2019 - 2020.

Education

Certificate in Real Estate - Property

UNITEC
New Zealand

High School Diploma -

Auckland Grammar School
New Zealand
12.2018

Skills

  • Project Management
  • High Net Worth client management
  • Active portfolio management
  • Investment research
  • Customer Service
  • Marketing expertise
  • Communication skills
  • Business Administration
  • Membership Management


Accomplishments

Top Customer Service for Ray White NZ 2022-2023

Growth Award Ray White Remuera 2023

Employee of the Quarter Q1 2025

Affiliations

  • Politics
  • Fly Fishing
  • Art & Antiques

Languages

English
Native

References

References available upon request.

Timeline

Membership Executive

Home House Collection
10.2024 - Current

Physical Asset Portfolio Manager

Ray White Remuera
11.2022 - 04.2024

Operations Manager

Ray White Remuera
06.2021 - 11.2022

Political Assisstant

New Zealand National Party
05.2021 - 12.2023

Sales Associate

Ray White Remuera
08.2020 - 03.2022

Youth Advisory Council

Embassy of The United States of America
03.2020 - 03.2021

Salesperson/assistant and admin

Ray White Stonefields - Maguire Realty Ltd (REAA 2008)
06.2019 - 05.2020

Certificate in Real Estate - Property

UNITEC

High School Diploma -

Auckland Grammar School

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