Matthew Rickers

• Managed till operations, processed transactions and returns while fostering positive customer interactions.
• Upheld general store cleanliness, tidying any messes promptly, whilst ensuring customer and staff safety, tidying shelves and returning misplaced items to their original location.
• Pricing and restocking, keeping the shelves full, ready for customers to shop.
• Assisted in setting up promotional displays to highlight special offers or seasonal items attracting more customers interest.
• Directed customers to desired products for increased ease of shopping.
• Supported colleagues during busy periods ensuring seamless service delivery throughout the day.
• Helped those unable to shop independently still be able to feel welcome coming in. Assisting with transport, unloading and locating as requested.

Delivered exceptional customer service as front assistant at Fylde Fish Bar Marshside.

Handled customer orders and transactions with care and efficiency.

Collaborated with front and kitchen staff to maintain steady workflow and accurate orders.

• Served as waiter, enhancing customer service skills in a restaurant setting.
• Welcomed and seated customers, fostering a positive dining environment.
• Took and plated orders, prepared drinks, and ensured tables were well maintained.
• Resolved customer queries and issues promptly, demonstrating strong problem-solving abilities.
• Increased confidence in communication with both customers and colleagues throughout tenure.