Matthew Richmond
Bournemouth
Summary
Detail-oriented professional with strong technical understanding and proven expertise in fault diagnosis and problem-solving. Proficient in Microsoft Office, with a flexible approach to tasks and a commitment to delivering high-quality results. Adept at analysing complex issues and implementing effective solutions, aiming to contribute to organisational success through precision and adaptability.
Overview
19
19
years of professional experience
Work history
Bike Mechanic
Beryl
04.2024 - 10.2024
- Triaged e-bikes, prioritising the quicker fixes to maximise vehicles available to public
- Diagnosed and repaired electrical faults, ensuring quick and accurate troubleshooting
- Collaborated effectively with the team, providing support and contributing to smooth operations
Technical Assistant
Fore Solutions
05.2022 - 03.2024
- Managed daily warehouse operations, including stock control, delivery scheduling, and replenishment to ensure smooth workflow
- Oversaw Goods In/Out processes, maintaining a safe, organized workspace in line with health and safety standards
- Configured, programmed, and tested telecom devices (trackers, mobiles, radios) for functionality and platform integration
- Processed and tracked orders, managing serial numbers and delivery notes while prioritizing tasks to meet customer and team needs
- Troubleshot and repaired devices, coordinating with suppliers for returns and ensuring high-quality service delivery
- Successfully transformed warehouse space following a footprint downsize, re-organising shelving and stock to optimise workflow efficiency and productivity
Customer Assistant
Tesco
07.2021 - 05.2022
- Efficiently replenished shelf stock, ensuring optimal availability and visual appeal for customers
- Conducted stock rotation to maintain product freshness and quality
- Managed overstock, organising in a neat and systematic manner to enhance operational efficiency
- Provided support to other store functions as needed, contributing to a cohesive and productive team environment
Medical Transport Services Driver
South West Ambulance Service
11.2020 - 04.2021
- Delivered medical samples to the Pathology Department at Bournemouth Hospital, playing a key role in the timely processing of patient diagnoses and care
- Collected medical samples and post from GP surgeries, ensuring accurate time of delivery
- Conducted daily vehicle inspections and ensured cleanliness to maintain safety and operational readiness
Customer Advisor
B & Q
05.2020 - 07.2020
- Delivered excellent customer service on the shop floor, offering expert advice and assistance to meet customer needs
- Managed stock replenishment and organisation, ensuring shelves were fully stocked and visually appealing
- Accurately processed stock adjustments in the system, maintaining inventory accuracy and supporting smooth store operations
Customer Accounts Manager
Hamworthy Combustion Ltd
09.2017 - 12.2019
- Contributed innovative ideas to streamline workflows and enhance efficiency, including transferring key customer accounts to a new computer system
- Ensured customers remained legally compliant and communicated company terms effectively
- Negotiated sales terms and conditions on an individual client basis
- Collaborated with Legal and Sales departments to resolve commercial conflicts or issues
Commercial Contracts Administrator
Hamworthy Combustion Ltd
09.2012 - 09.2017
- Processed New Business contracts received in a timely manner
- Ensured all company commercial and compliance standards were met
- Order Acknowledgements and other contract documents sent as required
- Provided a professional service to the client
Credit Controller
Hamworthy Combustion Ltd
03.2010 - 09.2012
- Actively chased due and overdue invoices via phone and email
- Resolved invoice queries, arranging credit notes when applicable
- Created Aged debt reports and issued to managers to highlight current cash flow
- Held meetings with Department Managers to actively progress problem invoices
Spares Engineer
Hamworthy Combustion Ltd
07.2005 - 03.2010
- Processing after-market customer enquiries for bespoke combustion burners
- Interpreting requirements from technical drawings, liaising with the Engineering department as necessary
- Processing Quotations and Orders in a timely manner
- Ensured orders met the commercial and compliance rules
Education
3 A-Levels - Maths, Physics and Computer Studies
6 GCSE's - grade C and above
Skills
- Proficient in Microsoft Office
- Detail orientated
- Problem Solving
- Flexibility in tasks
- Fault Diagnosis
- Technical understanding
Websites
Interests
- Passionate about outdoor activities, including cycling and hiking, which helps me maintain a healthy work-life balance. I also enjoy music (guitar), DIY projects, and cooking, which allow me to explore creativity in my personal life.
Timeline
Bike Mechanic
Beryl
04.2024 - 10.2024
Technical Assistant
Fore Solutions
05.2022 - 03.2024
Customer Assistant
Tesco
07.2021 - 05.2022
Medical Transport Services Driver
South West Ambulance Service
11.2020 - 04.2021
Customer Advisor
B & Q
05.2020 - 07.2020
Customer Accounts Manager
Hamworthy Combustion Ltd
09.2017 - 12.2019
Commercial Contracts Administrator
Hamworthy Combustion Ltd
09.2012 - 09.2017
Credit Controller
Hamworthy Combustion Ltd
03.2010 - 09.2012
Spares Engineer
Hamworthy Combustion Ltd
07.2005 - 03.2010
3 A-Levels - Maths, Physics and Computer Studies
6 GCSE's - grade C and above
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